Using real examples from a range of private sector firms, public sector organisations, and from the consultants themselves, this book explores the new business consulting world and looks at every element of it with the aim of both helping firms make better use of consultants and showing consultants how they need to adapt and provide their clients a better service.
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Fiona Czerniawska is the director of the UK Management Consultancies Association's think tank, as well as the author of a number of books and publications on consulting.
"An intelligent, comprehensive, diligently researched analysis of the consulting industry. It takes an even-handed approach and is critical of both the way organizations purchase and manage professional services and the way consulting firms supply them." (CPO Agenda, Summer 2004)
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