Items related to May I Help You?: Great Customer Service for Small Business

May I Help You?: Great Customer Service for Small Business - Softcover

Mercer, Jillian

 
9781865088587: May I Help You?: Great Customer Service for Small Business
Softcover
ISBN 10: 1865088587 ISBN 13: 9781865088587
Publisher: Allen & Unwin, 2004

Synopsis

Nine rules for providing reliably stellar services to clients, both new and old, are detailed in this guide written for small business owners. Rules include providing high standards of service, providing customers with information, being open and honest, offering choices, consulting with customers, being courteous and helpful, making things right for customers, and providing value for money. Anecdotal advice tackles difficult customer service issues. Designed to help small businesses unravel the mysteries of the service transaction, this book ensures that customers are happy with service and not just the skills and products being sold.

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About the Author

Jillian Mercer is a general management consultant specializing in customer service. She is the former national president of the Australian Customer Service Association.

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Publisher
Allen & Unwin
Publication date
2004
Language
English
ISBN 10 
1865088587
ISBN 13 
9781865088587
Binding
Paperback
Number of pages
152