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Synopsis
Nine rules for providing reliably stellar services to clients, both new and old, are detailed in this guide written for small business owners. Rules include providing high standards of service, providing customers with information, being open and honest, offering choices, consulting with customers, being courteous and helpful, making things right for customers, and providing value for money. Anecdotal advice tackles difficult customer service issues. Designed to help small businesses unravel the mysteries of the service transaction, this book ensures that customers are happy with service and not just the skills and products being sold.
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About the Author
Jillian Mercer is a general management consultant specializing in customer service. She is the former national president of the Australian Customer Service Association.
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- PublisherAllen & Unwin
- Publication date2004
- ISBN 10 1865088587
- ISBN 13 9781865088587
- BindingPaperback
- Number of pages152
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May I Help You? : Great Customer Service for Small Business
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Crows Nest, NSW, Australia: Allen & Unwin Pty., Limited, 2004, 2004
ISBN 10: 1865088587
ISBN 13: 9781865088587
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Softcover
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May I Help You?: Great customer service for small business [Paperback] [Jan 07, 2003] Mercer, Jillian
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May I Help You?: Great customer service for small business [Paperback] Mercer, Jillian
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May I Help You?: Great Customer Service for Small Business
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Paperback. Condition: Brand New. illustrated edition. 152 pages. 8.00x5.25x0.50 inches. In Stock. Seller Inventory # zk1865088587
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