Companies are just waking up to the value of managing their knowledge and understanding the competitive advantage it provides. Explaining what knowledge management is and why it is suddenly a hot topic, this book identifies the secret to successful knowledge management and outlines how to get started. It teaches companies exactly how to use knowledge management to make sure every major decision they make is fully informed. Business professionals will discover the best ways to align knowledge-management with business strategy and avoid common mistakes as they watch their companies grow into mature knowledge managing organizations.
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Carl Davidson and Philip Voss are the cofounders and directors of No Doubt Research, a research strategy and knowledge management consulting company. They have been involved in the knowledge economy all of their professional lives, mixing careers as researchers, consultants, academics, and authors.
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