This restaurant management book is perfect for restaurant owners, operators and managers of full-service or family dining restaurants who want to:
1. Increase profits with effective sales contests.
2. Improve customer service and guest loyalty through effective rewards programs.
3. Save money by cutting costs and reducing accidents in their restaurants.
4. Enhance restaurant staff’s product knowledge to help sales and service efforts.
5. Boost staff morale which will lead to happier employees, easier shifts, and less turnover.
Training is the nail. Incentives are the hammer – Playing Games at Work (book, 132 pgs)
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