Areas covered in this book include: (1) Communication is a two-way street; (2) Communication styles; (3) How to gain clarity; (4) Steps to effective communication; (5) The difference between hearing and listening; (6) How to listen and get people to listen to you; (7) Bridge the communication chasm; (8) How to resolve conflicts; (9) Negotiate like a pro; (10) Give and receive feedback; (11) Make performance evaluations effective; (12) Close the gender communication gap; (13) Understand and use your communication channels; (14) How to handle complaints; (15) How to communicate as a public speaker.
"synopsis" may belong to another edition of this title.
Drawing from his solid background in business and athletics, along with degrees in psychology and communication, Carl Mays is a much-requested speaker in the areas of leadership development, teambuilding, and performance improvement. The founder of a record-setting hotel/convention sales organization and a consultant to several sports teams, Carl has spoken to over 3,000 groups, totaling over a million people.
A recipient of the National Speakers Association Certified Speaking Professional (CSP) and Council of Peers Award for Excellence (CPAE) designations, Carl is a member of the Speaker Hall of Fame. He presents keynote addresses, leads in seminars and facilitates workshops through his organization, Creative Living, Inc. Through Mays Measurements, he initiates independent research and conducts specialized surveys for corporations and other groups.
Among his honorary awards is the Distinguished Alumnus Award from Murray State University. W. Clement Stone, founder of Success magazine, presented Carl with the Faith & Freedom Award, given to national communicators who contribute to the high ideals and values on which America was founded. Other recipients include Paul Harvey, Dr. Norman Vincent Peale, Dr. Billy Graham, Zig Ziglar, President Ronald Reagan and Art Linkletter.
Carl is the author of over a dozen books, including A Strategy For Winning, Winning Thoughts, Anatomy Of A Leader, People Of Passion and Are We Communicating Yet? He writes a widely read weekly newspaper column.
Along with Carl’s work as a professional speaker and writer, he has been a member of several boards and serves as an on-going consultant to organizations.
"About this title" may belong to another edition of this title.
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