Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict

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9781880711033: Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict

Build Conflict Control Into Your Organization

Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.

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The renowned mediator William Ury and his coauthors offer tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. They explain how to diagnose and correct problems in an existing system as well as create and implement a new system where one does not exist. This four-phase process for working with disputants includes specific advice on involving the parties in diagnosing current problems, designing the system, and overcoming opposition to change.

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Ury, William, Brett, Jeanne M., Goldberg
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Ury, William, Brett, Jeanne M., Goldberg
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William Ury; Jeanne M. Brett; Stephen B. Goldberg
Published by Program on Negotiation (1993)
ISBN 10: 1880711036 ISBN 13: 9781880711033
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