Customer Service Representative's Roles & Responsibilities: Pinpoint Customer Service Skill Development Training Series - Softcover

Bednarz, Timothy F.

9781882181568: Customer Service Representative's Roles & Responsibilities: Pinpoint Customer Service Skill Development Training Series

Softcover

ISBN 10: 1882181565 ISBN 13: 9781882181568

Publisher: Majorium Business Press, 2011

View all copies of this ISBN edition

0 Used

1 New

From US$ 25.21

Customer Service Representative's Roles & Responsibilities clearly defines the specific roles and responsibilities of a customer service representative. It helps customer service representatives to competently perform their tasks and assignments to improve service and increase customer satisfaction.

Its unique advantage is to educate your employees to develop effective service skills by clearly understanding their specific role and responsibilities to professionally perform their jobs, manage their activities and increase their personal effectiveness, resulting increase service and performance levels.

"synopsis" may belong to another edition of this title.

About the Author

Timothy F. Bednarz, Ph.D. is the author of the 125 books included in Pinpoint Skill Development Training Series. He has also authored Great! What Makes Leaders Great, which was selected by "Foreword Review Magazine" as one of the top ten career books published in 2011, as well as a finalist in the "2011 Foreword Review Book of the Year Awards." He is also a contributing author of "Practical Ethics for the Food Professional" (Wiley and Sons, New York, NY), which will be published in 2013.

Dr. Bednarz brings a wide spectrum of over 30 years of professional experience as a business consultant and entrepreneur, buttressed by years of extensive research on the best practices of successful entrepreneurs and business leaders to create a number of truly unique books and content published on his blog and in a number of magazine articles.

He has the distinctive ability to organize data and information to visualize trends and patterns to develop and highlight effective solutions, as well as to take complex topics and concepts and make them understandable to the average person. This allows him to develop unique insight and perspectives, which he shares with his readers and audiences in his books and presentations. It is because of these abilities, that his books are unique in the content he provides, including focusing how to apply his recommended solutions to the workplace.

His work incorporates the lessons he learned from his own personal struggles as an entrepreneur, where he experienced disappointments and adversity and succeeded through a personal vision, supported by his persistence and perseverance, allowing him to empathize with his audience and present unique solutions from the perspective of one who has been in the trenches and who communicates what works and what detours and barriers to avoid.