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Synopsis
Contains presentations made at the Library Solutions Institute, held at the U. of California, Berkeley, March 1993, and at Duke University, Durham, North Carolina, June 1993. Includes guidelines for readers who wish to arrange similar meetings and appendices with reading lists, programs, and other documents from the conference packets. Published by Library Solutions Press, 2137 Oregon St., Berkeley, CA 94705. Annotation copyright Book News, Inc. Portland, Or.
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Reviews
This book is a mixture of papers given at the institutes on redesigning reference held at the University of California at Berkeley and Duke University in March and June of 1993; responses to those papers; notes from small group meetings at the institutes; impressions and summaries by participants; instructions on how to set up such institutes; and selected readings and bibliographies. This technicolor dreamcoat approach makes it not the easiest book to read consecutively, and all but the most conscientious will read the main papers and sample the rest as the fancy takes them. The book's postmodern, internally referential nature is compounded by the fact that the keynote speech (by Jerry Campbell) itself needs prior reading of a previous paper by its author to be fully understood. Another difficulty is that Campbell, in his desire to put forward a vision of reference service remade, resorts to neologisms (including the truly revolting "access engineering") and highfalutin ways of stating the obvious and the known ("knowledge cartography"; "consumer analysis"). Beyond these thickets of verbiage, the patient reader will discern an organized, progressive approach to reference work that provides a number of insights. The papers as a whole left me with an idea of the complexity of the reference process, the need for more, not fewer, reference librarians, the importance of individual human reaction, and the need to rethink the means without imperiling the ends and values of reference work. Ultimately, quality in reference work depends on the quality of the librarians engaged in it. The institutes' organizers are to be congratulated on their success in communicating and encouraging debate on this important topic.
Michael Gorman, California State Univ. Lib., Fresno
Copyright 1994 Reed Business Information, Inc.
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