Continuous Improvement Tools: A Practical Guide to Achieve Quality Results (Volume 2) - Softcover

Richard Y. Chang And Matthew E. Niedzwiecki

Softcover

ISBN 10: 1883553016 ISBN 13: 9781883553012

Publisher: Practical Learning Press, A Division of Richard Chang Associaters, Inc., 1993

Synopsis

This Practical Guidebook is designed as a quick and easy-to-use reference to support your process-improvement activities. Read it when you or your team are working on an effort that is: stalled; unstructured; taking too long; in need of new ideas; or has failed in the past. In Continuous Improvement Tools Volume 1, seven popular planning, analysis, and interpretation tools were discusssed. Now in Volume 2, the authors continue the process by introducing eight additional tools (Tree Diagram, Pareto Chart, Sequence Flow Chart, Process Flow Chart, Scatter Diagram, Run Chart, Control Chart, and Histogram) that are used during the various stages of a quality-improvement effort. Volume 2 also features a highly understandable reading format that combines practical examples with concise explanations. Plus, forms and checklists at the end of each chapter help to answer the question: "Which tool should I use and why should I use it?" Everyone from frontline employees to executives will find the book's content accessible, practical, and full of ideas that can be applied immediately!

About this title

About the Author

RICHARD Y. CHANG is CEO of Richard Chang Associates, Inc., a diversified performance-improvement firm headquartered in Southern California. He is an internationally recognized management consultant and author or co-author of over twenty-five books on business and personal development. He has served as a judge for the Malcolm Baldrige National Quality Award and as the chair of the board for the American Society for Training and Development. MATTHEW E. NIEDZWIECKI, Manager of Quality Management at Children's Hospital Los Angeles, is an experienced training and organization development practitioner. His extensive background and areas of expertise include total quality management, training design, process analysis, and data interpretation.

Edition details

• Publisher: Practical Learning Press, A Division of Richard Chang Associaters, Inc.
• Publication date: 1993
• Language: English
• ISBN 10: 1883553016
• ISBN 13: 9781883553012
• Binding: Paperback
• Edition number: 1
• Number of pages: 131