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Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance (Quality Improvement Series) - Softcover
Synopsis
Organizations often seek out and attempt to emulate examples of optimum performance. The benchmarking process is ideal to use to efficiently meet your customer's needs.
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About the Author
RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.
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Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance (Quality Improvement Series)
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Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance (Quality Improvement Series) Chang, Richard Y.; Kelly, P. Keith
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Softcover. Condition: gut. 1994. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance (Quality Improvement Series) In englischer Sprache. pages. Seller Inventory # BN491591
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