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Synopsis
Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied.
What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times.
Companies that do not provide quality service not only won't compete-they won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction.
"synopsis" may belong to another edition of this title.
From the Back Cover
Total Quality Service: Principles, Practices, and Implementation rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands - most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied. What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times.
"About this title" may belong to another edition of this title.
- PublisherRoutledge
- Publication date1995
- ISBN 10 1884015832
- ISBN 13 9781884015830
- BindingHardcover
- LanguageEnglish
- Edition number1
- Number of pages332
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Total Quality Service: Principles, Practices, and Implementation (St Lucie)
Seller: BooksRun, Philadelphia, PA, U.S.A.
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Total Quality Service: Principles, Practices, and Implementation (St Lucie)
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Total Quality Service
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Total Quality Service
Seller: Library House Internet Sales, Grand Rapids, OH, U.S.A.
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Hardcover. Condition: Good. No Jacket. Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied. What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times. Companies that do not provide quality service not only won't compete-they won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction. Due to age and/or environmental conditions, the pages of this book have darkened. Solid binding. Moderate shelf wear. Please note the image in this listing is a stock photo and may not match the covers of the actual item. Book. Seller Inventory # 123692810
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Total Quality Service: Principles, Practices, and Implementation (St Lucie)
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Hardcover. Condition: New. New Hardcover! Pristine unmarked pages, may have very slight warehouse wear, no remainder marks, still a great buy straight from warehouse unread, sealed in plastic, exact artwork as listed, Seller Inventory # 190170815138
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Total Quality Service : Principles, Practices, and Implementation
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Total Quality Service: Principles, Practices, and Implementation: Principles, Practices and Implementations (St Lucie)
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Total Quality Service: Principles, Practices, and Implementation (St Lucie)
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Condition: New. pp. 336 9:B&W 6 x 9 in or 229 x 152 mm Case Laminate on Creme w/Gloss Lam This item is printed on demand. Seller Inventory # 8370792
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