Ouch! That Stereotype Hurts - Softcover

Aguilar, Leslie

Softcover

ISBN 10: 1885228724 ISBN 13: 9781885228727

Publisher: WalkTheTalk.com, 2021

Synopsis

If you want to be a more effective communicator in today’s diverse workplace, this book is for you. If your organization wants to ensure that employees avoid biased, stereotypical and demeaning communication at work, you will find the guidance you need in this book. Within the pages, you will discover:

- Concrete guidelines for ensuring your message gets across to a diverse group of listeners;
- The Six-Step Communication Recovery model for what to do when things go wrong and you have your foot in your mouth;
- 12 effective techniques for speaking up in the face of demeaning comments, stereotypes or bias;
- A Checklist for Communicating Respect and Inclusion

About this title

About the Author:

Leslie Aguilar is a speaker, facilitator, and curriculum developer in the areas of Diversity, Cultural Competence, Communication and Service Success in a Diverse World. She is known for her highly-interactive, thought-provoking, creative yet practical training sessions. As president of International Training and Development, LLC, Leslie has developed three diversity / inclusion instruments: Diversity Competencies Assessment™; Diversity Leadership 360°™ and DiversiScan™: Scanning the Environment for Diversity-Related Issues and Opportunities. She co-authored Multicultural Customer Service: Providing Outstanding Service Across Cultures (McGraw Hill, 1996) and co-produced Service Savvy: Providing Outstanding Service in a Diverse World video-based training program in 2004.

About this edition

• Publisher: WalkTheTalk.com
• Publication date: 2021
• ISBN 10: 1885228724
• ISBN 13: 9781885228727
• Binding: Paperback
• Edition number: 1
• Number of pages: 80