Items related to World-Class Customer Service: You Make a Difference!
Synopsis
Short and simple, this little gem provides 7 Steps to Service They'll Remember. Chock full of Dos and Don'ts, tips, quotes, and stories to anchor each of the 7 steps. Includes a Customer Bill of Rights and an easy implementation plan so you can begin improving service immediately!
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About the Author
James R. Ball is CEO of The Goals Institute, a company he co-founded to help businesses and organizations achieve their potential through goal achievement. Previously, he was the co-founder and CEO of Venture America, a venture capital firm that helped launch over twenty companies,including The Discovery Channel. Before that, Mr. Ball was a managing partner at Arthur Andersen. He has been an adjunct faculty member at George Mason University where he co-founded George Mason University Entrepreneurial Institute. Mr. Ball is a certified public accountant and member of the American Institute of Certified Public Accountants. He and his wife Dolly live in Virginia. They have two daughters, Jennifer and Stephanie.
Jennifer A. Kuchta is Vice President and Publisher of The Goals Institute, a company she co-founded to help businesses and organizations achieve their potential through goal achievement. Previously, Ms. Kuchta oversaw finance, administration, investor relations, and services and support of portfolio companies at Venture America, a seed stage venture capital firm. Before that, Ms. Kuchta was a marketing support specialist for field sales representatives of fine arts. She has a degree in accounting and is a member of many business and civic organizations.
"About this title" may belong to another edition of this title.
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World-Class Customer Service: You Make a Difference!
Published by
The Goals Institute (edition 1), 2007
ISBN 10: 1887570101
ISBN 13: 9781887570107
Used
Paperback
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Fair. 1. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way. Seller Inventory # 1887570101-7-1
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World-Class Customer Service: You Make a Difference!
Published by
The Goals Institute (edition 1), 2007
ISBN 10: 1887570101
ISBN 13: 9781887570107
Used
Paperback
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 1887570101-8-1
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World-Class Customer Service: You Make a Difference!
Seller: HPB-Movies, Dallas, TX, U.S.A.
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paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_416284719
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World-Class Customer Service: You Make a Difference!
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1887570101I5N00
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World-Class Customer Service: You Make a Difference!
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Paperback. Condition: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1887570101I4N10
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World-Class Customer Service: You Make a Difference!
Seller: ThriftBooks-Phoenix, Phoenix, AZ, U.S.A.
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Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1887570101I4N00
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World-Class Customer Service: You Make a Difference!
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1887570101I5N00
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World-Class Customer Service: You Make a Difference!
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1887570101I4N00
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World-Class Customer Service: You Make a Difference!
Seller: GoldBooks, Denver, CO, U.S.A.
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Paperback. Condition: new. New Copy. Customer Service Guaranteed. Seller Inventory # 39X49_26_1887570101