Items related to Customer Intimacy: Pick Your Partners, Shape Your Culture,...
Synopsis
Offers ideas for establishing and maintaining close customer relationships, creating innovative and optimal bonds, and avoiding customer service errors to maximize profits
"synopsis" may belong to another edition of this title.
About the Author
Fred Wiersema is a leading authority on business strategy. He is the founder of the Customer Strategy Group and consults to many of the world's leading companies. He is the co-author of the bestselling The Discipline of Market Leaders (new edition published by Profile in July 2003), which has sold over 600,000 copies worldwide.
From Library Journal
Intimacy with customers involves understanding their needs and a commitment to meeting those needs. That, says Wiersema, who has served as an international business consultant, may take various forms: customization of products or services, integration of business operations in mutually advantageous ways, or long-term planning together. Wiersema indicates that achieving customer intimacy takes agility, picking one's partners correctly, and shaping company culture. Savvy listeners may notice some disadvantages to Wiersema's approach, which may narrow a company's customer base to fewer, though larger, accounts. Additionally, getting to know customers well and orienting a company's operations to their requests is an expensive proposition. Ultimately, however, this useful, insightful program, which Wiersema himself narrates, should do well in most business collections.?Mark Guyer, Stark Cty. Dist. Lib., Canton, Ohio
Copyright 1996 Reed Business Information, Inc.
"About this title" may belong to another edition of this title.
- PublisherKnowledge Exchange
- Publication date1996
- ISBN 10 1888232005
- ISBN 13 9781888232004
- BindingHardcover
- LanguageEnglish
- Number of pages221
- Rating
Other Popular Editions of the Same Title
Search results for Customer Intimacy: Pick Your Partners, Shape Your Culture,...
Stock Image
Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together
Seller: SecondSale, Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00071618367
Quantity: 1 available
Stock Image
Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Very Good condition. Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Seller Inventory # H06A-02103
Quantity: 1 available
Stock Image
Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: As New. Like New condition. Very Good dust jacket. A near perfect copy that may have very minor cosmetic defects. Seller Inventory # F29A-01776
Quantity: 2 available
Stock Image
Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 1.27. Seller Inventory # G1888232005I2N00
Quantity: 1 available
Stock Image
Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 1.27. Seller Inventory # G1888232005I2N00
Quantity: 1 available
Stock Image
Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together
Seller: Off The Shelf, Antonia, MO, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials. Seller Inventory # 4WILKM00MTJJ
Quantity: 1 available
Stock Image
Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together
Seller: Bulk Book Warehouse, Rotterdam, NY, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Some foxing and/or discoloration around edges. Shows minimal wear such as frayed or folded edges, minor rips and tears, and/or slightly worn binding. May have stickers and/or contain inscription on title page. No observed missing pages. Seller Inventory # 581QRT000OKI_ns
Quantity: 1 available
Stock Image
Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together
Seller: HPB-Red, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
hardcover. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_367353592
Quantity: 1 available
Stock Image
Customer Intimacy : Pick Your Partners, Shape Your Culture, Win Together
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: As New. Highlighting. Used book that is in almost brand-new condition. Seller Inventory # 15105698-6
Quantity: 1 available
Stock Image
Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together
Seller: HPB-Emerald, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_392854622
Quantity: 1 available