Best of Class: Building a Customer Service Organization (Executive Excellence Classics) - Hardcover

Ken Shelton

9781890009236: Best of Class: Building a Customer Service Organization (Executive Excellence Classics)

Hardcover

ISBN 10: 1890009237 ISBN 13: 9781890009236

Publisher: Executive Excellence Publishing, 1998

The creation of a massive global marketplace has brought with it an urgent demand for superior quality and competitive customer service.

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About the Author:

Ken Shelton is the founder and editor-in-chief of Executive Excellence Publishing, publisher of Executive Excellence and Personal Excellence magazines. He is the author of Beyond Counterfeit Leadership (1997), and Real Success (1999), and served as writer-editor for Stephen R. Covey's Seven Habits of Highly Effective People (1988) and Principle-Centered Leadership (1991). In the past 25 years Shelton has written over 5,000 articles for publication, co-written best-selling books, and edited 36 books on business ethics, team management, and leadership. He has served as a business and marketing consultant to many chief executives, authors, and publishers, and has been a featured speaker at business and leadership conferences throughout the United States, Europe, and Asia. Ken has a Master's degree in Organizational Communications from San Diego State University. Ken and his wife Pam are the parents of three sons and now live in Provo, Utah.

Review:

Real customer responsiveness is a highly developed are form, and we need lots more of it in the business world. -- —Karl Albrecht

Today, customers expect excellent service. They aggresively demand extras, and believe they ought to complain about any perceived flaw. --—Grace Major

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