For some companies, employee surveys have become a catalyst for change that provides executives and employees eith additional insight on key drivers of organizational performance.
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Joe Folkman is a founding principal of Novations Group, Inc., where he helps organizations design assessment tools and feedback processes. He has over 20 years of experience in survey research, analysis, and consulting in organizational diagnosis, management assessment, customer service analysis, and managing change processes.
Folkman is the author of Turning Feedback into Change and Making Feedback Work. He has received a master's degree in organizational behavior and a doctorate in social and organizational psychology from Brigham Young University. His research has been published in the Wall Street Journal, among other publications.
"This book has useful guidelines for implementation to help turn employee feedback into positive, measurable, and meaningful change." -- —Marshall Goldsmith, Founding Director and CEO, Keilty, Goldsmith &
Joe Folkman delivers very pragmatic advice - the simple truths of how surveys can strengthen organizations and make them better. -- —James W. Galovan, Vice President, Human Resources Marketing, General Mills
Joe Folkman strikes a useful balance between being prescriptive and being provocative in -- —Nancy Jagmin, vice president, Organization and Management Development,
The employee survey process is a powerful organizational tool to shape and create competitive advantage through people. Joe's book is a practitioner's classroom, full of insight and experience that will sharpen and refine your ability to use employee surveys to effectively produce organization change. -- Mark Walus, Manager Organizational Metricis, Cisco Systems Inc
Too often, data is collected but not used. Following the advice in this book overcomes this -- —Dave Ulrich, Professor of Business, University of Michigan
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