Synopsis
Proven technologies for helping organizations achieve highest levels of service with improved customer response at lowest overall cost. This guide is unique in that it comes with a companion CD containing a documented BPR methodology that will lead you and your team through the steps necessary to implement successful BPR. Its "Introduction to Ring Thinking" is designed to clarify BPR approaches and prepare individuals and teams to act as change agents for their organization. In addition to the companion CD, in this book you'll find:
- The four simple questions you must answer to start your BPR project - How BPR started and how it relates to you
- An introduction to "ring thinking" - Assess, Design, and Implement and how to apply it to your project
- The human factors that must be considered before you start your project
- How to manage your expectations and develop realistic goals
- A "bluepprint" on how to carry out a BPR project from start to finish
- How to create, analyze and utilize process and activity models
- An introduction to the Minerva BPR methodology
- A BPR project case study
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About the Author
Dennis E. Wisnosky, founder and CEO of Wizdom Systems, Inc., has published over 100 papers in the fields of management, CAD/CAM, electronics, computer science and CIM. His contributions to Business Process Reengineering began with its conceptual foundation in the 1970's, when he founded and managed the US Air Force's Integrated Computer Aided Manufacturing program. He went on to lead International Harvester's corporate technology initiatives, then started up a leading producer of robots, cell controllers and CIM services before founding the Wizdom companies in 1986. Recognition for his pioneering work includes the International Engineer of the Year Award, testimony before the US House and Senate on productivity and quality of work life issues, Crain's Illinois Business High Tech Entrepreneur Award, California State University's Medallion of Distinction lifetime achievement award and the USAF Meritorious Civilian Service Award. In May of 1997, Wisnosky was recognized by Fortune Magazine as "One of the Five Heroes of Manufacturing."
Rita C. Feeney has over fifteen years experience conducting, facilitating and managing full life-cycle Change Management and BPR efforts across a wide variety of business areas for both government and private industry. Her experience in all aspects of BPR includes change management, strategic assessment, process modeling and analysis, benchmarking, process reengineering, and performance measurement. Ms. Feeney was the principal author of Wizdom's Minerva, one of the first documented BPR methodologies. For the US government, she has managed several very large projects under the Department of Defense (DoD) Corporate Information Management(CIM) program. In the commercial sector, she has lead cross-functional BPR teams to successful results in leading Fortune 500 companies such as General Motors and Sundstrand Corporation.
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