DBC: Telephoning: Master the Key Communication Skills Required in International Business English (Delta Business Communication Skills) - Softcover

Susan Lowe

Softcover

ISBN 10: 1900783797 ISBN 13: 9781900783798

Publisher: Delta Publishing, 2003

Synopsis

Telephoning works with the skills and language required to conduct successful phone calls in English.

The units cover:

focus on listening
making calls
receiving calls
receiving and leaving messages
dealing with problems
conference calls

Telephoning provides six core units, each containing these sections:

*warmer to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.
*presentation and practice of core language connected to each skill.
*over to you, which allows students to apply what they have learned to their real-life work situation.

In addition, the book contains:

*a needs analysis to help learners to think about their strengths and weaknesses in English and to identify and prioritize their learning needs
*a personal learning journal to help students monitor their learning during the course
*a review to help consolidate the language work students have done in each unit
*a reference section listing the vocabulary, grammar and phrases covered in each unit
*an answer key, including suggested answers and audio scripts

Telephoning is designed for classroom use, but is also suitable for self-study.

About this title

About the Author

Susan Lowe has extensive business English teaching and teacher-training experience, both in the UK and abroad. She has written and edited a range of print and multimedia language learning materials.

Edition details

• Publisher: Delta Publishing
• Publication date: 2003
• Language: English
• ISBN 10: 1900783797
• ISBN 13: 9781900783798
• Binding: Paperback
• Number of pages: 250