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Global Services: Moving to a Level Playing Field - Softcover

 
9781902505831: Global Services: Moving to a Level Playing Field
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The book examines the current situation and likely future developments in the global services marketplace. It applies the lessons learned from other industries - such as the globalization of manufacturing - to the IT services arena. The book recognizes that offshoring is a category of the international trade in services, and a natural development in the ongoing globalization of trade and commerce, rather than a novelty to be feared. It creates a new framework around technology-enabled and professionally-rich services, their globalization, and the competitive factors shaping their supply and their sourcing. It is aimed at an international audience of executives, board level and senior management, and at ICT vendor middle and senior management.

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From the Back Cover:

"A thoughful and detailed taxonomy of the global trade in services, which carefully distinguishes the reality from the myth. It deserves a wide audience" - Sir Howard Davies, Director of the London School of Economics.

Outsourcing gurus Kobayshi-Hillary and Sykes offer a groundbreaking new framework for technology-enabled services, their globalisation and factors shaping their sourcing and supply.

Global Services: Moving to a Level Playing Field breaks the mould of current management thinking on outsourcing by creating a new framework around technology-enabled and professionally-rich services, their globalisation, and their competitive factors shaping their supply and their sourcing. Knowledge processes The maturing vendor community The development of technology The real matrix The globalisation of services Skills needed for the future economy

Mark Kobayashi-Hillary was the global technologies research director at the Commonwealth Business Council, is a board member of the National Outsourcing Association, and a founding member of the British Computer Society working party on offshore outsourcing.

Dr Richard Sykes chairs the Outsourcing and Offshore Group of Intellect, the UK trade association for hi-rech industries, and has a personal practice as board-level trusted adviser and strategic coach.

From the Inside Flap:
"A thoughful and detailed taxonomy of the global trade in services, which carefully distinguishes the reality from the myth. It deserves a wide audience"

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  • PublisherBCS
  • Publication date2007
  • ISBN 10 1902505832
  • ISBN 13 9781902505831
  • BindingPaperback
  • Number of pages220
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