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"A thoughful and detailed taxonomy of the global trade in services, which carefully distinguishes the reality from the myth. It deserves a wide audience" - Sir Howard Davies, Director of the London School of Economics.
Outsourcing gurus Kobayshi-Hillary and Sykes offer a groundbreaking new framework for technology-enabled services, their globalisation and factors shaping their sourcing and supply.
Global Services: Moving to a Level Playing Field breaks the mould of current management thinking on outsourcing by creating a new framework around technology-enabled and professionally-rich services, their globalisation, and their competitive factors shaping their supply and their sourcing. Knowledge processes The maturing vendor community The development of technology The real matrix The globalisation of services Skills needed for the future economy
Mark Kobayashi-Hillary was the global technologies research director at the Commonwealth Business Council, is a board member of the National Outsourcing Association, and a founding member of the British Computer Society working party on offshore outsourcing.
Dr Richard Sykes chairs the Outsourcing and Offshore Group of Intellect, the UK trade association for hi-rech industries, and has a personal practice as board-level trusted adviser and strategic coach.
"About this title" may belong to another edition of this title.
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