Operational Support and Analysis: A Guide for ITIL® V3 Exam Candidates - Softcover

John Sansbury

Softcover

ISBN 10: 1906124590 ISBN 13: 9781906124595

Publisher: British Informatics Society Lt, 2010

Synopsis

This user-friendly book aims to assist candidates pass the ITIL OSA Intermediate examination. It not only references the source material from the core ITIL texts but also gives practical guidance based on real life. Exam candidates no longer have to rely just on their memory and revision, but are able to draw on their understanding of the material and thereby significantly increase their chance of success in both the examination and the adoption of the principles in their professional life.

About this title

About the Author

John Sansbury is a Senior ITIL Examiner, a Fellow of the BCS and the Institute of Service Management. He has shunned the technical aspects of IT, largely because he finds them boring. Instead, he has excelled at helping organisations deliver business value from IT. As a practitioner, John learnt his trade with Philips and London Electricity.

Review

John has produced a well-balanced publication which provides comprehensive syllabus coverage of the ITIL (R) V3 Intermediate examination in Operational Support and Analysis, whilst also adding significant value around describing 'real world' good practice in this area. Thus he has created an excellent aid to preparation for those seeking success in the examination together with a superb reference manual, to complement the existing ITIL guidance, for those already practising 'in the field'. -- P H P Montanaro FBCS CITP FISM

Edition details

• Publisher: British Informatics Society Lt
• Publication date: 2010
• Language: English
• ISBN 10: 1906124590
• ISBN 13: 9781906124595
• Binding: Paperback
• Number of pages: 166