Who’s Got Your Back: How to Design, Implement, Evaluate and Improve Your Business by Measuring and Engaging Human Performance - Softcover

Khan, Omar; Weiss, Alan

Softcover

ISBN 10: 1906403740 ISBN 13: 9781906403744

Publisher: Global Professional Publishing, 2013

Synopsis

When businesses look to improve their performance, they usually look at profit margins, growth rates and measures like these. One very important factor that is often overlooked is performance.

When performance isn’t effectively measured, it is difficult to improve. Many organizations endure mediocre performance while having a preponderance of employees who are rate “above average” and “excellent”.

Omar Khan and Alan Weiss, both world-recognized consultants, provide, in Who’s Got Your Back, the pragmatics for why measurement is important, what should be measured and how to do it accurately.

Their concept is “Who’s Got Your Back”. This concept, in their words: “The people you monitor, develop, and coach protect you and the company through their skills. People who are committed, don’t hide, don’t shun responsibility, and who can be relied upon in good times and bad. We need to measure their work, observe their behavior, and reward them accordingly”

The objective of the exercise is business growth. A collateral benefit is happier employees and a more engaging, congenial working environment.

About this title

About the Author:

Omar Khan is arguably one of the most global consultants and speakers in the world. He was the winner of "Top 25 Consultants in the World Award" from Consulting Magazine (first time in a decade the award was given to a Partner of a Boutique Consulting firm). Born in Egypt, the son of Pakistani diplomats, Omar has lived in Germany, the US, Kuwait, Saudi Arabia, the Netherlands, England, Japan, Pakistan, Sri Lanka, Dubai and Singapore. Omar studied at University College Oxford (BA and MPhil), and also wrote a thesis on Moral Responsibility and Kant's Noumenal Self. While there, he helped run the Oxford Crisis Counseling Center, Nightline, before proceeding to Stanford Law School.

Review:

"While "Who’s Got Your Back?" is tailored for business leaders looking to leverage human capital and build better companies, its perspective is certainly relevant to everyone involved in the process of designing and developing customer and employee-facing experience." (Marisa Peacock, Senior Reporter 2013-11-04)

About this edition

• Publisher: Global Professional Publishing
• Publication date: 2013
• ISBN 10: 1906403740
• ISBN 13: 9781906403744
• Binding: Paperback
• Number of pages: 216