Items related to Customer Service in Tourism and Hospitality

Customer Service in Tourism and Hospitality - Hardcover

Simon Hudson

  • 4.14 out of 5 stars
    7 ratings by Goodreads
 
9781908999337: Customer Service in Tourism and Hospitality
Hardcover
ISBN 10: 1908999330 ISBN 13: 9781908999337
Publisher: Goodfellow Publishers, 2012

Synopsis

Provides the ‘whys’ and ‘hows’of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more.

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About the Author

Center of Economic Excellence (CoEE) Endowed Chair in Tourism and Economic Development, College of Hospitality, Retail and Sport Management, University of South Carolina

"About this title" may belong to another edition of this title.

Publisher
Goodfellow Publishers
Publication date
2012
Language
English
ISBN 10 
1908999330
ISBN 13 
9781908999337
Binding
Hardcover
Number of pages
306
Rating
  • 4.14 out of 5 stars
    7 ratings by Goodreads