Items related to Customer Service in Tourism and Hospitality
Synopsis
Provides the whys and howsof customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more.
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About the Author
Center of Economic Excellence (CoEE) Endowed Chair in Tourism and Economic Development, College of Hospitality, Retail and Sport Management,
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Search results for Customer Service in Tourism and Hospitality
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Customer Service in Tourism and Hospitality
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G1908999349I3N00
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Customer Service in Tourism and Hospitality
Published by
Goodfellow Publishers Limited, 2012
ISBN 10: 1908999349
ISBN 13: 9781908999344
Used
Paperback
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. Provides the whys and howsof customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more. Seller Inventory # 00103649460
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Customer Service in Tourism and Hospitality
Published by
Goodfellow Publishers Limited, 2012
ISBN 10: 1908999349
ISBN 13: 9781908999344
Used
Paperback
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Paperback. Condition: Good. Provides the whys and howsof customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more. Seller Inventory # CIN1908999349G
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Customer Service in Tourism and Hospitality
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR008796219
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Customer Service for Hospitality and Tourism
Published by
Goodfellow Publishers, Limited, 2012
ISBN 10: 1908999349
ISBN 13: 9781908999344
Used
Softcover
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 17083117-20
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Customer Service in Tourism and Hospitality
Seller: Textbook Bookie, Little Rock, AR, U.S.A.
Seller rating 4 out of 5 stars
Paperback. Condition: Fair. Book in Fair condition. Seller Inventory # 9781908999344-acceptable
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Customer Service in Tourism and Hospitality
Seller: Textbook Bookie, Little Rock, AR, U.S.A.
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Paperback. Condition: Good. Book in Good condition. Seller Inventory # 9781908999344-good
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Customer Service in Tourism and Hospitality
Seller: HPB Inc., Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_443615356
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Customer Service in Tourism and Hospitality
Seller: Phatpocket Limited, Waltham Abbey, HERTS, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-H-016-01899
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Customer Service for Hospitality and Tourism
Published by
Goodfellow Publishers Limited, 2013
ISBN 10: 1908999349
ISBN 13: 9781908999344
Used
Softcover
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,750grams, ISBN:9781908999344. Seller Inventory # 8542487
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