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Synopsis
Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs within the context of personal relationships and experience.
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Service Management Principles for Hospitality & Tourism
Published by
Goodfellow Publishers (edition 3), 2019
ISBN 10: 1911635166
ISBN 13: 9781911635161
Used
Paperback
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Fair. 3. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way. Seller Inventory # 1911635166-7-1-13