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Synopsis
Rare book
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About the Author
Bill Durr became intrigued with call centers shortly after the invention of the telephone. He has held sales, marketing and consulting positions with a number of major firms in the industry, including Datapoint Corporation, Telcom Technologies, Call Center Management Associates, Radish Communications, IEX Corporation, GeoTel Communications, Rockwell, Blue Pumpkin Software and Witness Systems. Bill is the author of "Building a World-Class Inbound Call Center" and "Navigating the Customer Contact Center in the 21st Century," and has been published widely in industry journals. He is a frequent speaker on productivity and quality process topics at contact center industry events.
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Customer Centricity Through Workforce Optimization
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Customer Centricity Through Workforce Optimization
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Paperback. Condition: Very Good. Customer Centricity Through Workforce Optimization This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9781932558104
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Customer Centricity Through Workforce Optimization
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Customer Centricity Through Workforce Optimization
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Customer Centricity Through Workforce Optimization
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Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9781932558104
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