Working with people everyday, we are often reminded of that line from a Christmas song, Do you hear what I hear? The bottom line is that... they don’t. The complex reality of communication is that we can often hear exactly the same words but extract totally different messages or meanings. There are just too many things that get in between what the message sender sends and the message receiver receives.
Charting Your Course for Effective Communication breaks down the reasons why communication breaks down and provides practical ways to improve it—and your relationships.
This book is a passport into the world of communication—the basis of our relationships with others. It provides a method of recognizing how values impact interpersonal communication. With the help of this book, readers will be prepared to communicate more effectively by increasing their relationship awareness. Along with the SDI (Strength Deployment Inventory), you will discover a powerful tool for enhancing your ability to communicate more effectively AND handle conflict more productively.
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