Synopsis
Do you have recurring problems that are costing you time and money? Unresolved problems do more than aggravate. They can increase costs, lower quality, and drive customers away. Plus, quality management processes, such as ISO 9001, require organizations to have a corrective and preventive action process in place. Root cause analysis is integral to the success of any corrective action or problem-solving process.Unfortunately, root cause analysis is an often maligned, misunderstood, and misapplied process. Instead of viewing root cause analysis as an opportunity for improvement, many see it only as admission that things have gone wrong. Root cause analysis should be seen as an opportunity, not a chore.This practical guide offers proven techniques for using root cause analysis in your organization. Inside, you’ll find:* What root cause analysis is* When (and when not) to use root cause analysis* Who should participate in the root cause analysis process* Tools and techniques to aid in the root cause analysis process* How to construct a root cause analysis checklist* Examples of how a well-run root cause analysis process works
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About the Author
Denise Robitaille brings years of experience in business and industry to her work in the quality profession. As the principal of Robitaille Associates, she has helped companies in diverse fields such as electronic assembly, cutting-edge biotechnology, machine shops, and packaging manufacturers to achieve ISO 9000 registration. Denise is an RAB-certified lead assessor, an ASQ Certified Quality Auditor, and a senior member of the American Society for Quality. She is also a member of the U.S. TAG to ISO TC 176, the committee responsible for updating the ISO 9000 standard series. She is an internationally acclaimed speaker on a variety of topics. Denise is the author of numerous articles and books, including The Corrective Action Handbook, The Preventive Action Handbook, and The Management Review Handbook, published by Paton Press.
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