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Process Management Excellence: The Art of Excelling in Process Management (Five Pillars of Organizational Excellence) - Hardcover
Synopsis
Presenting the accumulated wisdom of one of the world’s foremost quality professionals, Process Management Excellence offers clear and thorough explanations of the critical tools for creating organizational excellence. In this first book of the comprehensive Five Pillars of Organizational Excellence series, respected authority H. James Harrington explains how to manage processes within a work team as well as those that flow across departments. Inside you’ll find specifics on:
The Five Pillars of Organizational Excellence series includes Process Management Excellence, Project Management Excellence, Change Management Excellence, Knowledge Management Excellence, and Resource Management Excellence. The processes discussed in each book are designed to permanently change an organization by fostering a learning culture while maintaining the procedures and structure that ensure optimum performance. Managing all five pillars simultaneously is the key to success.
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About the Author
H. James Harrington, Ph.D., is the chief executive officer of the Harrington Institute. He also serves as chairman of the board for a number of businesses and the U.S. chairman of technologies for Project Management at the University of Quebec, Montreal. He’s recognized as a world leader in applying performance improvement methodologies to business processes.
Harrington is past chairman of the prestigious International Academy for Quality and past president of the American Society for Quality. He’s also an active member of the Global Knowledge Economics Council.
Review
"Jim Harrington combines outstanding inherent ability, effective management skills, broad technology background, and great effectiveness in producing results." --Armand V. Feigenbaum, Ph.D.
"About this title" may belong to another edition of this title.
- PublisherPaton Press
- Publication date2006
- ISBN 10 1932828060
- ISBN 13 9781932828061
- BindingHardcover
- LanguageEnglish
- Number of pages176
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