Orchestrating Experiences: Collaborative Design for Complexity - Softcover

Risdon, Chris; Quattlebaum, Patrick

  • 4.25 out of 5 stars
    148 ratings by Goodreads
 
9781933820736: Orchestrating Experiences: Collaborative Design for Complexity
Softcover
ISBN 10: 193382073X ISBN 13: 9781933820736
Publisher: Rosenfeld Media, 2018

Synopsis

Every interaction the customer has around your brand contributes to the story of their experience. This book provides actionable advice to tell a powerful story your customers will love. —Katie Dill, Vice President of Design, Lyft

Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.

"synopsis" may belong to another edition of this title.

About the Author

Chris Risdon is director of design for peer-to-peer carsharing service Getaround. Previously, Chris was head of design for Capital One Labs and a design director for Adaptive Path, the pioneering experience design consultancy. Chris has introduced and advanced new methods in design, teaching thousands of design professionals and students. He holds an MFA in design from the Savannah College of Art and Design and is an adjunct professor at the California College of the Arts, teaching interaction design and service design to the next generation of designers. Follow him on Twitter @chrisrisdon. 


Patrick Quattlebaum is a designer, management consultant, and founder at studioPQ. He helps organizations experiment with and adopt collaborative approaches to designing service experiences and the operations that support them. He has held multiple design leadership positions, including managing director at Adaptive Path and head of service design at Capital One. He is also a passionate design instructor, having taught thousands of practitioners in North America and Europe. He holds an MS in Information Design and Technology from the Georgia Institute of Technology. You can follow him on Twitter @ptquattlebaum and @studiopq.

"About this title" may belong to another edition of this title.

Publisher
Rosenfeld Media
Publication date
2018
Language
English
ISBN 10 
193382073X
ISBN 13 
9781933820736
Binding
Paperback
Edition number
1
Number of pages
336
Rating
  • 4.25 out of 5 stars
    148 ratings by Goodreads