We Tried to Warn You: Innovations in Leadership for the Learning Organization; User Experience, Product Management, Strategy, and the Logic - Softcover

Jones PH.D., Peter H

Softcover

ISBN 10: 1934840513 ISBN 13: 9781934840511

Publisher: Nimble Books LLC, 2008

Synopsis

Every day, micro-failures of communication and their cover-ups can accumulate, and enable a network of decisions that lead to systemic-level failures of organizations. I report on first hand experiences as an organizational consultant, informed by academic research and actual work in the field. The book uniquely focuses on the knowledge-based practices that enable organizations to sense and make decisions from critical feedback from customers in the field, especially the multidisciplinary field of user experience (UX) which has responsibility for interpreting customer feedback on products.

Peter Jones, Ph.D. is managing partner of The Redesign Network, a design/research network firm for human-systems innovation in Toronto. Peter leads innovation for multi-channel services and information resources used in scientific, legal, and medical practice. Redesign conducts ethnographic and design research to help people understand the impact of innovations that will impact these fields and change practice. Dr. Jones is associate professor at Toronto's OCAD University, where he teaches in the Strategic Foresight and Innovation graduate program. Peter's books, papers and online work are at designdialogues.com.

About this title

About the Author

Peter Jones lives and works both in the US and Canada. An experienced design and management consultant, he started Redesign Research in 2001 to focus on user experience research, information product design, and organizational innovation. Peter’s Ph.D. (2000) from The Union Institute inspired continuing research into the organizational dynamics of innovation, collaborative information practices, and how people think with and use information. He continues this research as a visiting scholar at University of Toronto. Peter's current management research investigates organizational practices to enable reflective renewal to improve innovation and facilitate transformation. He advocates an approach of process socialization of new organizational styles and practices to accelerate innovation, enhance everyday work, and promote values leadership. Peter also published Team Design: A Practitioner’s Guide to Collaborative Innovation in 1998, and revised it in 2002. Many of his articles can be found online. He posts a blog at: designdialogues.net.

Edition details

• Publisher: Nimble Books LLC
• Publication date: 2008
• Language: English
• ISBN 10: 1934840513
• ISBN 13: 9781934840511
• Binding: Paperback
• Number of pages: 72