The Customer Communication Formula: How to communicate with your customers and boost your customer service brand - Softcover

Purvis, Charlotte

Softcover

ISBN 10: 1946425680 ISBN 13: 9781946425683

Publisher: Write Way Publishing Company, 2020

Synopsis

Elevate Your Communication and Customer Service Skills

Communication and Customer Service are the Top 2 In-Demand Skills employers prioritize in today’s job market, according to LinkedIn. The Customer Communication Formula will help you get to the next level in both of these skillsets.

As a Customer Service Professional, you already know the importance of your communication skills. This book is a highly-rated manual ( and even a course guide) for developing your skillsets and your own communication brand.
Here’s what you will learn:
• The 3-F Formula for customer communication, tested for 25+ years
• Preferred words and phrases for effective customer communication
• Words and phrases to avoid
• Why the recommendations in this book are so important for your skillset
• Plus, success stories and lessons from Customer Service Professionals just like you

Customer Service Leaders will discover how to:
• Analyze your company’s customer service program.
• Customize your customer service approach.
• Provide great customer service even during a crisis or critical event.
• Manage challenging customer situations with ease.
• Assure the quality of your Quality Assurance – with advice from Jeffrey Newman, Porsche Cars North America, Inc.

About this title

About the Author

CHARLOTTE PURVIS is a highly-rated speaker and communication consultant who has influenced an average of one million customer interactions each year for over 20 years. She consults, trains, and speaks on customer service, business communication, and leadership development for global companies, universities, and community organizations. She practices what she teaches as evidenced by nearly 100% of her engagements coming from repeat or referral business.

Charlotte holds B.S. and M.S. degrees from the University of Wisconsin-Madison. She has served in training, leadership, and teaching roles at Iowa State University, North Carolina A& T State University, North Carolina Department of Human Resources, and North Carolina Central University.

Edition details

• Publisher: Write Way Publishing Company
• Publication date: 2020
• Language: English
• ISBN 10: 1946425680
• ISBN 13: 9781946425683
• Binding: Paperback
• Number of pages: 172