Items related to Upstream: The Quest to Solve Problems Before They Happen

Upstream: The Quest to Solve Problems Before They Happen - Hardcover

  • 4.14 out of 5 stars
    7,217 ratings by Goodreads
 
9781982134723: Upstream: The Quest to Solve Problems Before They Happen

Synopsis

Wall Street Journal Bestseller

New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers.

So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention?

Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas.

Upstream delivers practical solutions for preventing problems rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?

"synopsis" may belong to another edition of this title.

About the Author

Dan Heath is the #1 New York Times bestselling coauthor/author of six books, including Made to Stick, Switch, and The Power of Moments. His books have sold over four million copies worldwide and been translated into thirty-five languages. Dan also hosts the award-winning podcast What It’s Like to Be…, which explores what it’s like to walk in the shoes of people from different professions (a mystery novelist, a cattle rancher, a forensic accountant, and more). A graduate of the University of Texas at Austin and Harvard Business School, he lives in Durham, North Carolina.

"About this title" may belong to another edition of this title.

Buy Used

Condition: Good
Item in good condition. Textbooks...
View this item

FREE shipping within U.S.A.

Destination, rates & speeds

Other Popular Editions of the Same Title

Search results for Upstream: The Quest to Solve Problems Before They Happen

Stock Image

Heath, Dan
ISBN 10: 1982134720 ISBN 13: 9781982134723
Used Hardcover

Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00086317862

Contact seller

Buy Used

US$ 3.86
Convert currency
Shipping: FREE
Within U.S.A.
Destination, rates & speeds

Quantity: 18 available

Add to basket

Stock Image

Heath, Dan
ISBN 10: 1982134720 ISBN 13: 9781982134723
Used Hardcover

Seller: Gulf Coast Books, Cypress, TX, U.S.A.

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

hardcover. Condition: Good. Seller Inventory # 1982134720-3-32369868

Contact seller

Buy Used

US$ 3.87
Convert currency
Shipping: FREE
Within U.S.A.
Destination, rates & speeds

Quantity: 1 available

Add to basket

Stock Image

Heath, Dan
ISBN 10: 1982134720 ISBN 13: 9781982134723
Used Hardcover

Seller: Orion Tech, Kingwood, TX, U.S.A.

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

hardcover. Condition: Fair. Seller Inventory # 1982134720-4-30595734

Contact seller

Buy Used

US$ 3.87
Convert currency
Shipping: FREE
Within U.S.A.
Destination, rates & speeds

Quantity: 1 available

Add to basket

Seller Image

Heath, Dan
ISBN 10: 1982134720 ISBN 13: 9781982134723
Used Hardcover

Seller: Greenworld Books, Arlington, TX, U.S.A.

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Condition: good. Fast Free Shipping â" Good condition book with a firm cover and clean, readable pages. Shows normal use, including some light wear or limited notes highlighting, yet remains a dependable copy overall. Supplemental items like CDs or access codes may not be included. Seller Inventory # GWV.1982134720.G

Contact seller

Buy Used

US$ 5.02
Convert currency
Shipping: FREE
Within U.S.A.
Destination, rates & speeds

Quantity: 5 available

Add to basket

Seller Image

Heath, Dan
ISBN 10: 1982134720 ISBN 13: 9781982134723
Used Hardcover

Seller: Greenworld Books, Arlington, TX, U.S.A.

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Condition: acceptable. Fast Free Shipping â" A well-loved copy with text fully readable and cover pages intact. May display wear such as writing, highlighting, bends, folds or library marks. Still a complete and usable book. Supplemental items like CDs or access codes may not be included. Seller Inventory # GWV.1982134720.A

Contact seller

Buy Used

US$ 5.02
Convert currency
Shipping: FREE
Within U.S.A.
Destination, rates & speeds

Quantity: 1 available

Add to basket

Seller Image

Heath, Dan
ISBN 10: 1982134720 ISBN 13: 9781982134723
Used Hardcover

Seller: Dream Books Co., Denver, CO, U.S.A.

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Condition: acceptable. This copy has clearly been enjoyedâ"expect noticeable shelf wear and some minor creases to the cover. Binding is strong, and all pages are legible. May contain previous library markings or stamps. Seller Inventory # 4EKQOV000WJW_ns

Contact seller

Buy Used

US$ 5.11
Convert currency
Shipping: FREE
Within U.S.A.
Destination, rates & speeds

Quantity: 2 available

Add to basket

Seller Image

Heath, Dan
ISBN 10: 1982134720 ISBN 13: 9781982134723
Used Hardcover

Seller: Goodwill, Brooklyn Park, MN, U.S.A.

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Condition: acceptable. Item has stickers attached to cover and or pages that have not been removed to prevent damage. Cover Case has some rubbing and edgewear. Access codes, CD's, slipcovers and other accessories may not be included. Seller Inventory # 2Y6RUU000OEP_ns

Contact seller

Buy Used

US$ 1.69
Convert currency
Shipping: US$ 3.99
Within U.S.A.
Destination, rates & speeds

Quantity: 1 available

Add to basket

Seller Image

Heath, Dan
ISBN 10: 1982134720 ISBN 13: 9781982134723
Used Hardcover

Seller: Dream Books Co., Denver, CO, U.S.A.

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Condition: good. Gently used with minimal wear on the corners and cover. A few pages may contain light highlighting or writing, but the text remains fully legible. Dust jacket may be missing, and supplemental materials like CDs or codes may not be included. May be ex-library with library markings. Ships promptly! Seller Inventory # 4EKGRJ006KP6_ns

Contact seller

Buy Used

US$ 5.95
Convert currency
Shipping: FREE
Within U.S.A.
Destination, rates & speeds

Quantity: 2 available

Add to basket

Seller Image

Heath, Dan
ISBN 10: 1982134720 ISBN 13: 9781982134723
Used Hardcover

Seller: Dream Books Co., Denver, CO, U.S.A.

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Condition: very_good. Pages are clean with no markings. May show minor signs of wear or cosmetic defects marks, cuts, bends, or scuffs on the cover, spine, pages, or dust jacket. May have remainder marks on edges. Seller Inventory # DBV.1982134720.VG

Contact seller

Buy Used

US$ 6.19
Convert currency
Shipping: FREE
Within U.S.A.
Destination, rates & speeds

Quantity: 2 available

Add to basket

Seller Image

Heath, Dan
ISBN 10: 1982134720 ISBN 13: 9781982134723
Used Hardcover

Seller: Blue Vase Books, Interlochen, MI, U.S.A.

Seller rating 5 out of 5 stars 5-star rating, Learn more about seller ratings

Condition: good. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials. Seller Inventory # 31UI5600BI7T_ns

Contact seller

Buy Used

US$ 6.34
Convert currency
Shipping: FREE
Within U.S.A.
Destination, rates & speeds

Quantity: 1 available

Add to basket

There are 74 more copies of this book

View all search results for this book