Items related to The Science of Service: The Proven Formula to Drive...
The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd - Hardcover
Synopsis
When it comes to customer satisfaction, consistency is king―not the customer.
While it’s been proven that customer satisfaction can greatly impact many financial aspects of a business―from cash flow to profitability and share price―most companies have not considered the science behind customer service or built a system for it. With Mark Colgate’s FAME model―standing for Framework, Accountability, Moments, and Endurance―companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner.
Colgate’s model demands effort, innovation, practice, and endurance, but it will also empower readers to distinguish their businesses among competitors, win over customers even when they’re proving difficult, and help companies achieve service fame. Backed by case studies and scientific research, this book will help readers to understand the science, tools, and frameworks needed to create their own consistently high-calibre customer service for their organizations, boosting annual returns as a result.
"synopsis" may belong to another edition of this title.
About the Author
Mark Colgate is an award-winning Professor of Service Excellence at the University of Victoria, Gustavson School of Business. He is also a regular professor at the China European Business School in Shanghai, the leading business school in China, and has taught in Ireland, New Zealand, and Australia. Mark’s primary research areas are service excellence and coaching and he’s known for his passion for excellent customer service and his innovative teaching style. Mark has consulted for many service organizations including the Commonwealth Bank of Australia, TELUS, the Bank of Ireland, the Bank of New Zealand, Kiwi Experience, Sony, Toyota, Enerco and Whistler Blackcomb.
"About this title" may belong to another edition of this title.
Buy New
View this item
US$ 9.35
US$ 29.59 shipping from United Kingdom to U.S.A.
Destination, rates & speedsOther Popular Editions of the Same Title
Search results for The Science of Service: The Proven Formula to Drive...
Seller Image
The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd
Seller: Zoom Books Company, Lynden, WA, U.S.A.
Seller rating 5 out of 5 stars
Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service. Seller Inventory # ZBV.1989025064.VG
Quantity: 4 available
Stock Image
The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd
Seller: SecondSale, Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00079987770
Quantity: 2 available
Stock Image
The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd
Seller: SecondSale, Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00082193570
Quantity: 1 available
Stock Image
The Science of Service : The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd
Seller: Better World Books: West, Reno, NV, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 52791492-75
Quantity: 1 available
Stock Image
The Science of Service : The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # 48520385-6
Quantity: 1 available
Seller Image
The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd
Seller: WeBuyBooks, Rossendale, LANCS, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. A tan to the page edges/pages. Seller Inventory # wbb0021169465
Quantity: 1 available
Stock Image
The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd
Seller: AwesomeBooks, Wallingford, United Kingdom
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9781989025062
Quantity: 1 available
Stock Image
The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd
Published by
Page Two Books, Inc., Canada, BC, 2018
ISBN 10: 1989025064
ISBN 13: 9781989025062
Used
Paperback
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. When it comes to customer satisfaction, consistency is kingnot the customer. While its been proven that customer satisfaction can greatly impact many financial aspects of a businessfrom cash flow to profitability and share pricemost companies have not considered the science behind customer service or built a system for it. With Mark Colgates FAME modelstanding for Framework, Accountability, Moments, and Endurancecompanies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner. Colgates model demands effort, innovation, practice, and endurance, but it will also empower readers to distinguish their businesses among competitors, win over customers even when theyre proving difficult, and help companies achieve service fame. Backed by case studies and scientific research, this book will help readers to understand the science, tools, and frameworks needed to create their own consistently high-calibre customer service for their organizations, boosting annual returns as a result. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR009935462
Quantity: 3 available
Stock Image
The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd
Seller: Bahamut Media, Reading, United Kingdom
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9781989025062
Quantity: 1 available
Seller Image
The Science of Service: The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd
Published by
Page Two Books, Inc., 2018
ISBN 10: 1989025064
ISBN 13: 9781989025062
Used
Hardcover
First Edition
Signed
Seller: ThriftBooksVintage, Tukwila, WA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. Dust Jacket Condition: Very Good. First Edition. Dust jacket in very good condition. First edition, first printing. SIGNED by the author. Minor shelf and handling wear, overall a clean solid copy with minimal signs of use. Boards show signs of shelf wear. All pages are intact, binding is sound. Secure packaging for safe delivery. 1. signed by author. Seller Inventory # 1856466823
Quantity: 1 available