This book explains in simple, easy-to-understand language the methods that have been proven successful in ensuring the production of quality plastic parts. Covering techniques, tools, and personnel, the book offers the vital information today's managers need to plan and implement quality process control--the procedures that make it possible to produce plastic parts "right the first time." The quality process, the author notes, begins with sales and marketing, and continues through the company's different departments: finance, purchasing, design, tooling, manufacturing, assembly, decorating, and shipping. Each phase, it is emphasized, and the personnel involved, have a special responsibility and impact on the success of the total quality process control program. The methods and procedures presented in the book have yielded solid positive results: reducing costs, improving product performance, and increasing customer satisfaction. Problem-analysis techniques and trouble shooting are also discussed, along with ways to solve manufacturing dilemmas with a minimum of time and expense. Any company, large or small, will be able to adapt the procedures described here. The intended audience consists of plant managers, plastics engineers, production supervisors, and quality-control engineers and technicians. It will also benefit plastics professionals in sales, purchasing, design, and customer service.
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