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Customer Service for Impossible Problems / Problems Welcome: Customer Service for Impossible Problems, Book One - Softcover
Synopsis
Mercer Solutions looks like an ordinary small office. It is not. People come through the door with the problems nobody else seems equipped to handle: situations too strange for customer service, too personal for bureaucracy, too awkward for the usual professionals, or simply too complicated to explain in a normal phone call. Daniel Mercer has a dangerous instinct: when someone asks whether his team can help, he tends to say yes. Fortunately, Maya, Nina, Sofia, Leo, and Owen are there to ask the questions he forgets to ask: Who is actually the client? What do they want? Do they have permission? And, increasingly important, should Mercer Solutions be involved at all? As unusual cases begin to overlap with the lives of the people solving them, the team discovers that helping someone is not the same as taking control. Sometimes the best solution is practical. Sometimes it is ridiculous. And sometimes the real job is simply helping people figure out what happens next. Problems Welcome is the first book in Customer Service for Impossible Problems, a warm ensemble workplace comedy about ordinary people taking absurd problems seriously, learning boundaries the hard way, and somehow building a business in the process.
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About the Author
Abdelfattah Ragab is a Senior Software Engineer with over 15 years of experience building distributed backend systems across the fintech, healthcare, and government sectors. He writes for engineers who want to understand systems deeply rather than simply use them, and as a technical author, he focuses on supporting engineers as they navigate the mental demands of the craft.
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Problems Welcome
Print on DemandSeller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Germany
Seller rating 5 out of 5 stars
Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Mercer Solutions looks like an ordinary small office. It is not.People come through the door with the problems nobody else seems equipped to handle: situations too strange for customer service, too personal for bureaucracy, too awkward for the usual professionals, or simply too complicated to explain in a normal phone call.Daniel Mercer has a dangerous instinct: when someone asks whether his team can help, he tends to say yes. Fortunately, Maya, Nina, Sofia, Leo, and Owen are there to ask the questions he forgets to ask: Who is actually the client What do they want Do they have permission And, increasingly important, should Mercer Solutions be involved at all As unusual cases begin to overlap with the lives of the people solving them, the team discovers that helping someone is not the same as taking control. Sometimes the best solution is practical. Sometimes it is ridiculous. And sometimes the real job is simply helping people figure out what happens next.Problems Welcome is the first book in Customer Service for Impossible Problems, a warm ensemble workplace comedy about ordinary people taking absurd problems seriously, learning boundaries the hard way, and somehow building a business in the process. 488 pp. Englisch. Seller Inventory # 9783565764860
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Problems Welcome : Customer Service for Impossible Problems, Book One.DE
Seller: AHA-BUCH GmbH, Einbeck, Germany
Seller rating 5 out of 5 stars
Taschenbuch. Condition: Neu. Druck auf Anfrage Neuware - Printed after ordering - Mercer Solutions looks like an ordinary small office. It is not.People come through the door with the problems nobody else seems equipped to handle: situations too strange for customer service, too personal for bureaucracy, too awkward for the usual professionals, or simply too complicated to explain in a normal phone call.Daniel Mercer has a dangerous instinct: when someone asks whether his team can help, he tends to say yes. Fortunately, Maya, Nina, Sofia, Leo, and Owen are there to ask the questions he forgets to ask: Who is actually the client What do they want Do they have permission And, increasingly important, should Mercer Solutions be involved at all As unusual cases begin to overlap with the lives of the people solving them, the team discovers that helping someone is not the same as taking control. Sometimes the best solution is practical. Sometimes it is ridiculous. And sometimes the real job is simply helping people figure out what happens next.Problems Welcome is the first book in Customer Service for Impossible Problems, a warm ensemble workplace comedy about ordinary people taking absurd problems seriously, learning boundaries the hard way, and somehow building a business in the process. Seller Inventory # 9783565764860
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Problems Welcome | Customer Service for Impossible Problems, Book One.DE
Seller: preigu, Osnabrück, Germany
Seller rating 5 out of 5 stars
Taschenbuch. Condition: Neu. Problems Welcome | Customer Service for Impossible Problems, Book [.] | Abdelfattah Ragab | Taschenbuch | Englisch | epubli | EAN 9783565764860 | Verantwortliche Person für die EU: Neopubli GmbH (Imprint: epubli), Köpenicker Str. 154a, 10997 Berlin, produktsicherheit[at]epubli[dot]com | Anbieter: preigu. Seller Inventory # 138077743
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