The question of modern performance evaluation has been extensively discussed in the literature, leading to a call for models including non-optimizing behaviors of decision makers and non-financial performance criteria. A promising management instrument is data envelopment analysis (DEA), which enables the aggregation of financial and non-financial indicators into a single measure. This work contributes to a better understanding of DEA from two perspectives: (i) it offers a normative solution to the zero-value weight problem and (ii) it provides the first experimental results on behavioral DEA based on an original taxonomy of cognitive biases related to performance evaluation. Behavioral DEA is a completely new research area which yields plenty of research opportunities.
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Nadia Vazquez Novoa studied Business Administration in Argentina and Germany and pursued her doctoral research at the Technische Universität Braunschweig focusing on management decision making and performance evaluation based on Data Envelopment Analysis (DEA).
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Condition: Wie neu. Auflage: New. 281 Seiten Tadelloses Ex. - Table of contents -- List o f figures XI -- List o f tablesXIII -- Abbreviations X V -- Symbols XVII -- 1 Introduction1 -- 11 Motivation1 -- 12 DEA as a performance evaluation tool 2 -- 121 Normative DEA and value judgment3 -- 122 Descriptive DEA, heuristicsand biases 4 -- 13 Structure of the thesis 4 -- Part A: DEA as a tool for decision making -- 2 DEA from a normative perspective: efficiency -- and balance scores 9 -- 21 DEA methodology as an instrument for relative -- performance measurement 9 -- 211 Relative performance measurement 9 -- 212 DEA methodology 12 -- 22 Endogenous weight determination as a main -- characteristic of DEA 16 -- 221 Managerial problems resulting from flexible weights 16 -- 222 Value judgment in DEA 17 23 BDEA: relative balance as a complementary measure 19 -- 231 Motivation for dealing with weight asymmetry19 -- 232 The balance score ßo 21 -- 233 Numerical example24 -- 234 Managerial implications of BDEA28 -- 235 Relative balance of DMUs: summary, criticism -- and further research 31 -- 3 Managerial decision making 33 -- 31 A brief history of research on managerial decision making 33 -- 32 Choice 38 -- 321 Normative and descriptive choice models38 -- 322 Heuristics for choice tasks50 -- 33 Judgment: estimation and classification 66 -- 331 Brunswik's lens model for judgment 66 -- 332 Heuristics for estimation and classification tasks 68 -- 34 Probabilistic judgment72 -- 341 Normative method: Bayesian inference72 -- 342 Heuristics for probabilistic judgment 76 -- 35 Enhanced descriptive research on decision making 94 -- 351 Emotions and mood 94 -- 352 Social preferences and fairness perception96 -- 4 Efficiency, balance, and biases: DEA from -- a descriptive perspective101 -- 41 Behavioral research in management accounting101 -- 42 Behavioral research in operations management -- and operations research 110 -- 421 Behavioral operations management I ll -- 422 Behavioral operations research 122 ISBN 9783631724491 Sprache: Englisch Gewicht in Gramm: 387 20,8 x 14,4 x 2,2 cm, Taschenbuch. Seller Inventory # 1078344
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