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Understanding Ethical Consumer Behavior: The Influence of Individual Characteristics, Situational Circumstances and Emotional Experiences in Consumers¿ Ethical Decision-Making Processes - Softcover
Synopsis
Did you ever take something in a supermarket without paying for it? Did you ever keep quiet when receiving too much change at the checkout? Did you ever purchase an item, used it, and returned it to the store afterwards for a refund? Did you ever copy a CD (music/video) from a friend? These and many more are all widespread everyday deceptions by which we ¿consumers¿ benefit at the expense of the seller¿ The general purpose of the present dissertation was to contribute to a more thorough understanding of the why of consumer ethics, allowing marketers to predict unethical consumer behavior, and ultimately prevent consumers from taking advantage of the seller. More specifically, the impact of 1/ individual characteristics (personal values), 2/ situational circumstances (relationship marketing), and 3/ emotional experiences (guilt) within the ethical decision-making processes of consumers are investigated.
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About the Author
In 2006 Dr. Sarah Steenhaut obtained her doctoral degree in Applied Economics with specialization in marketing & consumer research at Ghent University (Belgium). Today Sarah is consultant at Callebaut&Co specialized in brand strategy & positioning. She works on national and international projects, both B2C and B2B, in various industries.
"About this title" may belong to another edition of this title.
- PublisherVDM Verlag Dr. Müller
- Publication date2008
- ISBN 10 3639094352
- ISBN 13 9783639094350
- BindingPaperback
- LanguageEnglish
- Number of pages452
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Understanding Ethical Consumer Behavior: The Influence of Individual Characteristics, Situational Circumstances and Emotional Experiences in Consumers� Ethical Decision-Making Processes
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Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Did you ever take something in a supermarket withoutpaying for it Did you ever keep quiet when receivingtoo much change at the checkout Did you everpurchase an item, used it, and returned it to thestore afterwards for a refund Did you ever copy a CD(music/video) from a friend These and many more are all widespread everydaydeceptions by which we consumers benefit at theexpense of the seller The general purpose of thepresent dissertation was to contribute to a morethorough understanding of the why of consumer ethics,allowing marketers to predict unethical consumerbehavior, and ultimately prevent consumers fromtaking advantage of the seller. More specifically,the impact of 1/ individual characteristics (personalvalues), 2/ situational circumstances (relationshipmarketing), and 3/ emotional experiences (guilt)within the ethical decision-making processes ofconsumers are investigated. Seller Inventory # 9783639094350
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Kartoniert / Broschiert. Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Did you ever take something in a supermarket withoutpaying for it? Did you ever keep quiet when receivingtoo much change at the checkout? Did you everpurchase an item, used it, and returned it to thestore afterwards for a refund? Did. Seller Inventory # 4956862
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