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Synopsis
Quality Function Deployment QFD (QFD) has been successfully applied in a number of fields. However, relatively little studies have been done in integrating grey theory and Kano's model and QFD to evaluate multiple quality characteristics. Moreover, to achieve high customer satisfaction, companies have to reduce complaints and provide something more to obtain high customer satisfaction. Therefore, it is worthwhile to plan customer needs in advance by integrating exponential smoothing in QFD.
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About the Author
Dr.Liang-Tsung Lin is a Associate Professor of at the Hsiuping University of Science & Technology of Department of Industrial Engineering and Management in Taiwan. His area of research is quality engineering and management, including Quality Function Deployment.
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The Integrated Models for QFD Decision-Making: Applications and Case Studies
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The Integrated Models for QFD Decision-Making
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Golden Light Academic Publishing Aug 2015, 2015
ISBN 10: 3639818032
ISBN 13: 9783639818031
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The Integrated Models for QFD Decision-Making | Applications and Case Studies
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ISBN 10: 3639818032
ISBN 13: 9783639818031
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Taschenbuch. Condition: Neu. The Integrated Models for QFD Decision-Making | Applications and Case Studies | Liang-Tsung Lin | Taschenbuch | Englisch | 2015 | Golden Light Academic Publishing | EAN 9783639818031 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu Print on Demand. Seller Inventory # 136472013
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