Content Analysis of Crises Communication Messages - Softcover

Abramenka Viktoryia

 
9783659714481: Content Analysis of Crises Communication Messages

Synopsis

This research analyzes the crisis communication messages of the two organizations: British Petroleum (BP) and Tokyo Electric Power Company (TEPCO). The study looks at the organizations' press-releases, Facebook updates, and tweets. The research looks at detecting four main themes in the companies' crisis communication messages: trust, collaboration, commitment, and interactivity. This study then goes on to look at the crisis communication strategies.

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