Understanding The Use of Technology-Based Self Service: The Consumers? Point of View - Softcover

Habibi, Salar

 
9783838311685: Understanding The Use of Technology-Based Self Service: The Consumers? Point of View
Softcover
ISBN 10: 383831168X ISBN 13: 9783838311685
Publisher: LAP Lambert Academic Publishing, 2009

Synopsis

The growth of new innovative technologies in service delivery and increasing labor costs make service providers to think about new service delivery options which allow consumers to serve themselves as an alternative way. These new services potentially offer consumers round-the-clock access to services, including during emergencies. These kinds of new services are known as Technology-Based Self-service delivery(TBSS). TBSS delivery is classified into two category of services which are on-site (at firm?s site) and off-site service (at customer's home/place); also the customer?s interaction with the technology can be either direct or indirect. This book will focus on the on-site TBSS with direct interaction between the customer and technology. The book attempts to investigate and analyze the factors that influence intention to adopt technology-based self service from the consumers? point of view.

"synopsis" may belong to another edition of this title.

About the Author

Salar Habibi studied Master of Science in Marketing and e-Commerce, the joint program by Lulea University of Technology, Sweden and Tarbiat Modares University, Iran. His research interests include Technology-Based Self Service, Service Marketing, e-Commerce, CRM, BPR and Information Systems. He currently works as consultant in several companies.

"About this title" may belong to another edition of this title.

Publisher
LAP Lambert Academic Publishing
Publication date
2009
Language
English
ISBN 10 
383831168X
ISBN 13 
9783838311685
Binding
Paperback
Number of pages
136