New Service Development: Creating A Framework For The Management Of Innovation In Experience Based Firms

 
9783843361248: New Service Development: Creating A Framework For The Management Of Innovation In Experience Based Firms

The study covers two main issues: the role of Innovation within Service Firms and the topic of firms delivering experiential content as a major part of their offer. The focus was centred on the study of New Service Development (NSD) processes with an Operations Management perspective. Empirical information about the use of NSD in service firms was collected, so as to understand whether and how standard methodologies for NSD are applied in firms where innovation is a strategic priority. For solving the problems presented by environmental challenges and heterogeneity - that distinguish the service sector- the focus was placed just on a particular type of service firms: Experience Based Services, that aim to deliver services with high experience content as a central part of their outcome. The objective was to better understand how to help these firms to innovate in order to follow the trends of the so called Experience Economy. Two sectors have been selected to achieve the research objectives: the Theme Park Destination Industry and Commercial Centers. The last stage of the study aims to outline a comprehensive model for service innovation decisions.

"synopsis" may belong to another edition of this title.

About the Author:

Fausto García (Ph.D.at Politecnic of Milan) is Director of the MBA Program at IAE Business School (Argentina). His research interests include Service Innovation and Experience Design. He worked for Procter & Gamble, and as a consultant in firms and educational organizations. He taught in Business Schools in Italy, Spain, Mexico and Brazil.

"About this title" may belong to another edition of this title.

Buy New View Book
List Price: US$ 110.00
US$ 79.51

Convert Currency

Shipping: US$ 7.92
From United Kingdom to U.S.A.

Destination, Rates & Speeds

Add to Basket

Top Search Results from the AbeBooks Marketplace

1.

Fausto Garcia
Published by LAP LAMBERT Academic 2010-11-09, Saarbrücken (2010)
ISBN 10: 384336124X ISBN 13: 9783843361248
New paperback Quantity Available: > 20
Seller:
Blackwell's
(Oxford, OX, United Kingdom)
Rating
[?]

Book Description LAP LAMBERT Academic 2010-11-09, Saarbrücken, 2010. paperback. Book Condition: New. Bookseller Inventory # 9783843361248

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 79.51
Convert Currency

Add to Basket

Shipping: US$ 7.92
From United Kingdom to U.S.A.
Destination, Rates & Speeds

2.

Garcia, Fausto
ISBN 10: 384336124X ISBN 13: 9783843361248
New Quantity Available: 1
Seller:
Rating
[?]

Book Description Book Condition: New. Publisher/Verlag: LAP Lambert Academic Publishing | Creating A Framework For The Management Of Innovation In Experience Based Firms | The study covers two main issues: the role of Innovation within Service Firms and the topic of firms delivering experiential content as a major part of their offer. The focus was centred on the study of New Service Development (NSD) processes with an Operations Management perspective. Empirical information about the use of NSD in service firms was collected, so as to understand whether and how standard methodologies for NSD are applied in firms where innovation is a strategic priority. For solving the problems presented by environmental challenges and heterogeneity - that distinguish the service sector- the focus was placed just on a particular type of service firms: Experience Based Services, that aim to deliver services with high experience content as a central part of their outcome. The objective was to better understand how to help these firms to innovate in order to follow the trends of the so called Experience Economy. Two sectors have been selected to achieve the research objectives: the Theme Park Destination Industry and Commercial Centers. The last stage of the study aims to outline a comprehensive model for service innovation decisions. | Format: Paperback | Language/Sprache: english | 419 gr | 220x150x16 mm | 304 pp. Bookseller Inventory # K9783843361248

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 88.50
Convert Currency

Add to Basket

Shipping: US$ 3.51
From Germany to U.S.A.
Destination, Rates & Speeds

3.

Fausto Garcia
Published by LAP Lambert Academic Publishing (2010)
ISBN 10: 384336124X ISBN 13: 9783843361248
New Quantity Available: > 20
Print on Demand
Seller:
Books2Anywhere
(Fairford, GLOS, United Kingdom)
Rating
[?]

Book Description LAP Lambert Academic Publishing, 2010. PAP. Book Condition: New. New Book. Delivered from our UK warehouse in 3 to 5 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Bookseller Inventory # LQ-9783843361248

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 88.98
Convert Currency

Add to Basket

Shipping: US$ 11.88
From United Kingdom to U.S.A.
Destination, Rates & Speeds

4.

Garcia, Fausto
Published by LAP Lambert Academic Publishing (2016)
ISBN 10: 384336124X ISBN 13: 9783843361248
New Paperback Quantity Available: 1
Print on Demand
Seller:
Ria Christie Collections
(Uxbridge, United Kingdom)
Rating
[?]

Book Description LAP Lambert Academic Publishing, 2016. Paperback. Book Condition: New. PRINT ON DEMAND Book; New; Publication Year 2016; Not Signed; Fast Shipping from the UK. No. book. Bookseller Inventory # ria9783843361248_lsuk

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 96.42
Convert Currency

Add to Basket

Shipping: US$ 5.12
From United Kingdom to U.S.A.
Destination, Rates & Speeds

5.

Fausto Garcia
Published by LAP Lambert Academic Publishing (2010)
ISBN 10: 384336124X ISBN 13: 9783843361248
New Quantity Available: > 20
Print on Demand
Seller:
Pbshop
(Wood Dale, IL, U.S.A.)
Rating
[?]

Book Description LAP Lambert Academic Publishing, 2010. PAP. Book Condition: New. New Book. Shipped from US within 10 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Bookseller Inventory # IQ-9783843361248

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 103.19
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

6.

Fausto Garcia
Published by LAP Lambert Acad. Publ. Nov 2010 (2010)
ISBN 10: 384336124X ISBN 13: 9783843361248
New Taschenbuch Quantity Available: 1
Seller:
BuchWeltWeit Inh. Ludwig Meier e.K.
(Bergisch Gladbach, Germany)
Rating
[?]

Book Description LAP Lambert Acad. Publ. Nov 2010, 2010. Taschenbuch. Book Condition: Neu. Neuware - The study covers two main issues: the role of Innovation within Service Firms and the topic of firms delivering experiential content as a major part of their offer. The focus was centred on the study of New Service Development (NSD) processes with an Operations Management perspective. Empirical information about the use of NSD in service firms was collected, so as to understand whether and how standard methodologies for NSD are applied in firms where innovation is a strategic priority. For solving the problems presented by environmental challenges and heterogeneity - that distinguish the service sector- the focus was placed just on a particular type of service firms: Experience Based Services, that aim to deliver services with high experience content as a central part of their outcome. The objective was to better understand how to help these firms to innovate in order to follow the trends of the so called Experience Economy. Two sectors have been selected to achieve the research objectives: the Theme Park Destination Industry and Commercial Centers. The last stage of the study aims to outline a comprehensive model for service innovation decisions. 304 pp. Englisch. Bookseller Inventory # 9783843361248

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 95.46
Convert Currency

Add to Basket

Shipping: US$ 20.10
From Germany to U.S.A.
Destination, Rates & Speeds

7.

Fausto Garcia
Published by LAP Lambert Acad. Publ. Nov 2010 (2010)
ISBN 10: 384336124X ISBN 13: 9783843361248
New Taschenbuch Quantity Available: 1
Seller:
Rheinberg-Buch
(Bergisch Gladbach, Germany)
Rating
[?]

Book Description LAP Lambert Acad. Publ. Nov 2010, 2010. Taschenbuch. Book Condition: Neu. Neuware - The study covers two main issues: the role of Innovation within Service Firms and the topic of firms delivering experiential content as a major part of their offer. The focus was centred on the study of New Service Development (NSD) processes with an Operations Management perspective. Empirical information about the use of NSD in service firms was collected, so as to understand whether and how standard methodologies for NSD are applied in firms where innovation is a strategic priority. For solving the problems presented by environmental challenges and heterogeneity - that distinguish the service sector- the focus was placed just on a particular type of service firms: Experience Based Services, that aim to deliver services with high experience content as a central part of their outcome. The objective was to better understand how to help these firms to innovate in order to follow the trends of the so called Experience Economy. Two sectors have been selected to achieve the research objectives: the Theme Park Destination Industry and Commercial Centers. The last stage of the study aims to outline a comprehensive model for service innovation decisions. 304 pp. Englisch. Bookseller Inventory # 9783843361248

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 95.46
Convert Currency

Add to Basket

Shipping: US$ 20.10
From Germany to U.S.A.
Destination, Rates & Speeds

8.

Fausto Garcia
Published by LAP Lambert Acad. Publ. Nov 2010 (2010)
ISBN 10: 384336124X ISBN 13: 9783843361248
New Taschenbuch Quantity Available: 1
Print on Demand
Seller:
AHA-BUCH GmbH
(Einbeck, Germany)
Rating
[?]

Book Description LAP Lambert Acad. Publ. Nov 2010, 2010. Taschenbuch. Book Condition: Neu. This item is printed on demand - Print on Demand Neuware - The study covers two main issues: the role of Innovation within Service Firms and the topic of firms delivering experiential content as a major part of their offer. The focus was centred on the study of New Service Development (NSD) processes with an Operations Management perspective. Empirical information about the use of NSD in service firms was collected, so as to understand whether and how standard methodologies for NSD are applied in firms where innovation is a strategic priority. For solving the problems presented by environmental challenges and heterogeneity - that distinguish the service sector- the focus was placed just on a particular type of service firms: Experience Based Services, that aim to deliver services with high experience content as a central part of their outcome. The objective was to better understand how to help these firms to innovate in order to follow the trends of the so called Experience Economy. Two sectors have been selected to achieve the research objectives: the Theme Park Destination Industry and Commercial Centers. The last stage of the study aims to outline a comprehensive model for service innovation decisions. 304 pp. Englisch. Bookseller Inventory # 9783843361248

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 95.46
Convert Currency

Add to Basket

Shipping: US$ 34.61
From Germany to U.S.A.
Destination, Rates & Speeds

9.

Fausto Garcia
Published by LAP LAMBERT Academic Publishing (2010)
ISBN 10: 384336124X ISBN 13: 9783843361248
New Paperback Quantity Available: 1
Seller:
Irish Booksellers
(Rumford, ME, U.S.A.)
Rating
[?]

Book Description LAP LAMBERT Academic Publishing, 2010. Paperback. Book Condition: New. book. Bookseller Inventory # M384336124X

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 138.69
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

10.

Fausto Garcia
Published by LAP Lambert Academic Publishing, Germany (2010)
ISBN 10: 384336124X ISBN 13: 9783843361248
New Paperback Quantity Available: 1
Seller:
The Book Depository EURO
(London, United Kingdom)
Rating
[?]

Book Description LAP Lambert Academic Publishing, Germany, 2010. Paperback. Book Condition: New. Language: English . Brand New Book. The study covers two main issues: the role of Innovation within Service Firms and the topic of firms delivering experiential content as a major part of their offer. The focus was centred on the study of New Service Development (NSD) processes with an Operations Management perspective. Empirical information about the use of NSD in service firms was collected, so as to understand whether and how standard methodologies for NSD are applied in firms where innovation is a strategic priority. For solving the problems presented by environmental challenges and heterogeneity - that distinguish the service sector- the focus was placed just on a particular type of service firms: Experience Based Services, that aim to deliver services with high experience content as a central part of their outcome. The objective was to better understand how to help these firms to innovate in order to follow the trends of the so called Experience Economy. Two sectors have been selected to achieve the research objectives: the Theme Park Destination Industry and Commercial Centers. The last stage of the study aims to outline a comprehensive model for service innovation decisions. Bookseller Inventory # KNV9783843361248

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 143.19
Convert Currency

Add to Basket

Shipping: US$ 3.98
From United Kingdom to U.S.A.
Destination, Rates & Speeds

There are more copies of this book

View all search results for this book