Synopsis
This research has investigated upon the ‘human capital’ components which affects the ‘customer satisfaction’ through service delivery with special reference to four star and five star category hotels in West Bengal, India. The aim of this research work is to identify the main factors of ‘human capital’ in the selected hotels and to find out the relationship among human capital components, service quality and customer satisfaction. In this Research work, we have taken 500 guests as sample size. Data was collected with the help of questionnaire as a tool with fifty nine variables. The survey was conducted among the guests of twenty four reputed four and five star hotels located in West Bengal, India. We have established a structure equation model to establish the relations among the human capital components, service quality and customer satisfaction from the perspectives of the responses of the guests using the help of AMOS software in SPSS. We have found significant positive interrelationships among the human capital components, service quality and customer satisfaction. Our empirical study confirms that service quality is a significant determinant of customer satisfaction.
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Human Capital Components and Customer Satisfaction in Hotel Industry
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ISBN 10: 6139995183
ISBN 13: 9786139995189
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This research has investigated upon the 'human capital' components which affects the 'customer satisfaction' through service delivery with special reference to four star and five star category hotels in West Bengal, India. The aim of this research work is to identify the main factors of 'human capital' in the selected hotels and to find out the relationship among human capital components, service quality and customer satisfaction. In this Research work, we have taken 500 guests as sample size. Data was collected with the help of questionnaire as a tool with fifty nine variables. The survey was conducted among the guests of twenty four reputed four and five star hotels located in West Bengal, India. We have established a structure equation model to establish the relations among the human capital components, service quality and customer satisfaction from the perspectives of the responses of the guests using the help of AMOS software in SPSS. We have found significant positive interrelationships among the human capital components, service quality and customer satisfaction. Our empirical study confirms that service quality is a significant determinant of customer satisfaction. 244 pp. Englisch. Seller Inventory # 9786139995189
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Human Capital Components and Customer Satisfaction in Hotel Industry
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Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Biswas DebasishDr. Debasish Biswas presently serving as an Assistant Professor in the Department of Business Administration, Vidyasagar University, West Bengal. Dr. Biswas has contributed to 70 research papers in National and Interna. Seller Inventory # 385880653
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Human Capital Components and Customer Satisfaction in Hotel Industry
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ISBN 10: 6139995183
ISBN 13: 9786139995189
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Taschenbuch. Condition: Neu. Human Capital Components and Customer Satisfaction in Hotel Industry | Debasish Biswas (u. a.) | Taschenbuch | 244 S. | Englisch | 2019 | LAP LAMBERT Academic Publishing | EAN 9786139995189 | Verantwortliche Person für die EU: BoD - Books on Demand, In de Tarpen 42, 22848 Norderstedt, info[at]bod[dot]de | Anbieter: preigu. Seller Inventory # 115847947
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Human Capital Components and Customer Satisfaction in Hotel Industry
Published by
LAP LAMBERT Academic Publishing Jan 2019, 2019
ISBN 10: 6139995183
ISBN 13: 9786139995189
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Taschenbuch. Condition: Neu. This item is printed on demand - Print on Demand Titel. Neuware -This research has investigated upon the 'human capital' components which affects the 'customer satisfaction' through service delivery with special reference to four star and five star category hotels in West Bengal, India. The aim of this research work is to identify the main factors of 'human capital' in the selected hotels and to find out the relationship among human capital components, service quality and customer satisfaction. In this Research work, we have taken 500 guests as sample size. Data was collected with the help of questionnaire as a tool with fifty nine variables. The survey was conducted among the guests of twenty four reputed four and five star hotels located in West Bengal, India. We have established a structure equation model to establish the relations among the human capital components, service quality and customer satisfaction from the perspectives of the responses of the guests using the help of AMOS software in SPSS. We have found significant positive interrelationships among the human capital components, service quality and customer satisfaction. Our empirical study confirms that service quality is a significant determinant of customer satisfaction.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 244 pp. Englisch. Seller Inventory # 9786139995189
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Human Capital Components and Customer Satisfaction in Hotel Industry
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ISBN 10: 6139995183
ISBN 13: 9786139995189
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Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - This research has investigated upon the 'human capital' components which affects the 'customer satisfaction' through service delivery with special reference to four star and five star category hotels in West Bengal, India. The aim of this research work is to identify the main factors of 'human capital' in the selected hotels and to find out the relationship among human capital components, service quality and customer satisfaction. In this Research work, we have taken 500 guests as sample size. Data was collected with the help of questionnaire as a tool with fifty nine variables. The survey was conducted among the guests of twenty four reputed four and five star hotels located in West Bengal, India. We have established a structure equation model to establish the relations among the human capital components, service quality and customer satisfaction from the perspectives of the responses of the guests using the help of AMOS software in SPSS. We have found significant positive interrelationships among the human capital components, service quality and customer satisfaction. Our empirical study confirms that service quality is a significant determinant of customer satisfaction. Seller Inventory # 9786139995189
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Human Capital Components and Customer Satisfaction in Hotel Industry
Published by
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ISBN 10: 6139995183
ISBN 13: 9786139995189
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Paperback. Condition: Brand New. 244 pages. 8.66x5.91x0.55 inches. In Stock. Seller Inventory # zk6139995183
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