Performance Contracting and Service Delivery - Softcover

Gideon Kipchumba Kemboi; Shadrack Kipkoech Sitienei; Ken Oluoch

 
9786200501868: Performance Contracting and Service Delivery

Synopsis

Performance contracting has been praised globally as an effective strategy and a tool for enhancing and improving the performance of public institutions and government departments' alike. The public service plays an essential role in effective delivery of services key to the functioning of a state economy. The endeavour of effective service delivery in organizations is to exploit on the welfare of its service users and its developmental goal is to achieve sustainable improvement in the standards of the quality of life for its general public. Gupta (2002) notes, performance contracting involves a highly structured phase of evaluating results considers to be an extremely rigorous technical exercise on one hand and on the other hand a morale-boosting exercise for managers and staff.

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Other Popular Editions of the Same Title

9786200500670: Performance contracting and service delivery: Influence on national government administration

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ISBN 10:  6200500673 ISBN 13:  9786200500670
Publisher: LAP LAMBERT Academic Publishing, 2020
Softcover