Synopsis
Many times organizations do not pay special attention to the concept of customer service which is a key element in organizational growth. There is usually a misunderstanding between customer care and customer service in general. The customer service concept is broader than customer care. This book gives an insight to reasons why customer service is important in closing the missing link between customers and Customer Service Representatives (CSRs). It provides practical methodologies for creating customer service excellence providing a wide range of knowledge and skills necessary to exceed customer expectations. This book incorporates elements of different technologies being used in modern service centers, new ethics in action exercises and coverage of the latest trends in the customer service field. The intended outcome from the reader's side will be understanding how best to resolve customer complaints, improve communication and attain the skills needed to improve and sustain customer loyalty and business relationships.
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A Practical Approach to Customer Service
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LAP LAMBERT Academic Publishing, 2020
ISBN 10: 6202917164
ISBN 13: 9786202917162
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A Practical Approach to Customer Service Understanding Customer Service Representation
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A Practical Approach to Customer Service: Understanding Customer Service Representation
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A Practical Approach to Customer Service: Understanding Customer Service Representation
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A Practical Approach to Customer Service
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LAP LAMBERT Academic Publishing Sep 2020, 2020
ISBN 10: 6202917164
ISBN 13: 9786202917162
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Many times organizations do not pay special attention to the concept of customer service which is a key element in organizational growth. There is usually a misunderstanding between customer care and customer service in general. The customer service concept is broader than customer care. This book gives an insight to reasons why customer service is important in closing the missing link between customers and Customer Service Representatives (CSRs). It provides practical methodologies for creating customer service excellence providing a wide range of knowledge and skills necessary to exceed customer expectations. This book incorporates elements of different technologies being used in modern service centers, new ethics in action exercises and coverage of the latest trends in the customer service field. The intended outcome from the reader's side will be understanding how best to resolve customer complaints, improve communication and attain the skills needed to improve and sustain customer loyalty and business relationships. 144 pp. Englisch. Seller Inventory # 9786202917162
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A Practical Approach to Customer Service
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Kartoniert / Broschiert. Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Akram ZziwaZziwa Akram is a highly accomplished Accountant and Economist in the Department of Management and Supply Chain Studies under the Business School at Nkumba University in Uganda, East Africa. He holds a Master of Arts in Eco. Seller Inventory # 408603736
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A Practical Approach to Customer Service
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ISBN 10: 6202917164
ISBN 13: 9786202917162
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Taschenbuch. Condition: Neu. This item is printed on demand - Print on Demand Titel. Neuware -Many times organizations do not pay special attention to the concept of customer service which is a key element in organizational growth. There is usually a misunderstanding between customer care and customer service in general. The customer service concept is broader than customer care. This book gives an insight to reasons why customer service is important in closing the missing link between customers and Customer Service Representatives (CSRs). It provides practical methodologies for creating customer service excellence providing a wide range of knowledge and skills necessary to exceed customer expectations. This book incorporates elements of different technologies being used in modern service centers, new ethics in action exercises and coverage of the latest trends in the customer service field. The intended outcome from the reader's side will be understanding how best to resolve customer complaints, improve communication and attain the skills needed to improve and sustain customer loyalty and business relationships.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 144 pp. Englisch. Seller Inventory # 9786202917162
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A Practical Approach to Customer Service | Understanding Customer Service Representation
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Taschenbuch. Condition: Neu. A Practical Approach to Customer Service | Understanding Customer Service Representation | Zziwa Akram (u. a.) | Taschenbuch | Englisch | 2020 | LAP LAMBERT Academic Publishing | EAN 9786202917162 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengericher Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu. Seller Inventory # 119110175
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A Practical Approach to Customer Service : Understanding Customer Service Representation
Published by
LAP LAMBERT Academic Publishing, 2020
ISBN 10: 6202917164
ISBN 13: 9786202917162
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Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Many times organizations do not pay special attention to the concept of customer service which is a key element in organizational growth. There is usually a misunderstanding between customer care and customer service in general. The customer service concept is broader than customer care. This book gives an insight to reasons why customer service is important in closing the missing link between customers and Customer Service Representatives (CSRs). It provides practical methodologies for creating customer service excellence providing a wide range of knowledge and skills necessary to exceed customer expectations. This book incorporates elements of different technologies being used in modern service centers, new ethics in action exercises and coverage of the latest trends in the customer service field. The intended outcome from the reader's side will be understanding how best to resolve customer complaints, improve communication and attain the skills needed to improve and sustain customer loyalty and business relationships. Seller Inventory # 9786202917162
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