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Service management: operations. strategy and information technology (the original book version 9)(Chinese Edition) - Softcover

James Fitzsimmons Mona Fitzsimmons Sanjeev Bordoloi

 
9787111644859: Service management: operations. strategy and information technology (the original book version 9)(Chinese Edition)
Softcover
ISBN 10: 7111644859 ISBN 13: 9787111644859
Publisher: 机械工业出版社, 2020

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正版授权 Seller : Bonrise加微信[soweinc]每天分享好书,邀你加入国际微信群学习交流.微信好友低至5-9折的优惠 .书名:服务管理：运作 战略与信息技术(原书第9版)简介:全书贯穿以服务管理赢得竞争优势这一主线，以营销、运营和人的行为为核心，案例丰富，突出可读性和可操作性作者:Sanjeev Bordoloi,James Fitzsimmons,Mona Fitzsimmons出版社:机械工业出版社出版时间:2020年04月装订方式:平装-胶订分类:教材|研究生/本科/专科教材|经济管理类

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  • Publisher机械工业出版社
  • Publication date2020
  • ISBN 10 7111644859
  • ISBN 13 9787111644859
  • BindingPaperback
  • LanguageChinese

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SanjeevBordoloi . James Fitzsimmons DENG
Published by ???????, 2020
ISBN 10: 7111644859 ISBN 13: 9787111644859
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Seller: liu xing, Nanjing, JS, China

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paperback. Condition: New. Language:Chinese.Paperback. Pub Date: 2020-04-01 Pages: 496 Publisher: China Machine Press book has always been to gain competitive advantage through service management as the main line. the marketing. operations and human behavior as a core service management. in particular. highlight the services transfer characteristics of the system. into the revenue management. data analysis and the development of computer simulation technology. In the updated version. the book can ensure . Seller Inventory # NP015453

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