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Synopsis
《中国供水服务评级指标体系（1.1版）》根据特许经营模式下的政府市场监管体系的三方面内容，针对用户、企业和政府均比较关注的方面，选择四个关键性的复合指标作为突破VI进行研究，包括用户服务指数、水质合格率、供水能力指数、供水绩效指数；并根据各项指标对企业服务水平的客观反映进行权重合理分配，形成综合绩效评价指数，评价结果将作为供水服务评级的主要依据。1适用范围2规范性引用文件3术语和定义3.1用户服务指标3.2水质指标3.3供水能力指标3.4供水绩效指标4总则5用户服务指标5.1供水用户满意度调查5.2服务支持指数5.3抄表到户率6水质指标6.1水质合格率6.2水质管理6.3水质相关检测能力7供水能力指标7.1水厂生产能力保障系数7.2管网压力合格率8供水绩效指标8.1产销差系数8.2爆管率附录A供水用户满意度调查问卷附录B中国供水企业服务评级流程简介附录C2012年度中国供水服务等级评定结果
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The Indicator System of Municaipal Water Services Assessment in China(Chinese Edition)
ISBN 10: 7112152755
ISBN 13: 9787112152759
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Seller: liu xing, Nanjing, JS, China
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paperback. Condition: New. Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Paperback. Pub Date :2013-04-01 Pages: 59 Language: Chinese Publisher: China Building Industry Press . Chinese water service rating index system ( version 1.1 ) According to the franchise model market supervision system of government under the three aspects. for users . businesses and governments are more concerned about . the choice of four key indicators as a breakthrough VI compound studied . including customer service index . water yield . water supply capacity index . water performance I.Four Satisfaction guaranteed,or money back. Seller Inventory # BR019474
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