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Synopsis
Pub 2014-12-01 268 Chinese Electronic Industry Press in our increasingly connected world. the face of so many shopping options. if you do not treat customers. we can not attract and retain customers. Author absorbed insights from top companies. managers and leaders told how clever management design and excellent service delivery to improve their competitiveness. and how to find and retain service personnel. understanding of customer needs. expectations and the desire to build service oriented. user-friendly design of the service delivery process. inclusive and motivate employees. recognize and reward good staff performance. By reading this book. readers will get to create the tools and techniques needed to actively serve the team. not only to help the already established corporate training. licensing. and support services to the stars. but a...
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Impressive Service Management (3rd Edition)(Chinese Edition)
Published by
Electronic Industry Press, 2014
ISBN 10: 7121203545
ISBN 13: 9787121203541
New
paperback
Seller: liu xing, Nanjing, JS, China
Seller rating 5 out of 5 stars
paperback. Condition: New. Pub Date: 2014-12-01 Pages: 268 Language: Chinese Publisher: Electronic Industry Press in our increasingly connected world. the face of so many shopping options. if you do not treat customers. we can not attract and retain customers. Author absorbed insights from top companies. managers and leaders told how clever management design and excellent service delivery to improve their competitiveness. and how to find and retain service personnel. understanding of customer needs. expectations and th. Seller Inventory # CR014186