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Language:Chinese.No Binding.publisher:Tsinghua University Press Pub. Date :2006-10.description:Pages Number: 22379 Publisher: Tsinghua University Press Pub. Date :2006-10. The main book content and features include the following aspects. First. from the basic concept of customer service and basic concepts about. in terms of concept. strategy.
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Introduction and call center customer service practices(Chinese Edition)
Published by
Tsinghua University Press Pub. Date :2006-10, 2000
ISBN 10: 7302135657
ISBN 13: 9787302135654
New
paperback
Seller: liu xing, Nanjing, JS, China
Seller rating 5 out of 5 stars
paperback. Condition: New. Language:Chinese.Pages Number: 22379 Publisher: Tsinghua University Press Pub. Date :2006-10. The main book content and features include the following aspects. First. from the basic concept of customer service and basic concepts about. in terms of concept. strategy. the processes. methods. and finally implement the tool. From radical reform of the angle correction in the past some of the vague or erroneous concepts lay the foundation for the correct practice. Second. the combined work of empl. Seller Inventory # J58150