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Creating customer value: IBM's gold training book(Chinese Edition)
Seller: liu xing, Nanjing, JS, China
Seller rating 5 out of 5 stars
paperback. Condition: New. Paperback Pages Number: 191 Language: Chinese. To create customer value. a book for the first time provides a step-by-step report on CVM. to clarify how can these technologies and strategies for integration into your company's operations. Harvey Thompson - IBM customer value management consulting global implementation of control and CVM. the first designer to create customer value - written. the book describes a systematic approach to CVM and operational framework. its significance lies in: i. Seller Inventory # N90479